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<blockquote data-quote="Vraille Darkfang" data-source="post: 1636615" data-attributes="member: 16989">I e-mailed Matt as he suggested.&nbsp; He has been most helpful about the whole situation.&nbsp; Here, in brief, is his reply.Me:&quot;Imagine my disappointment as I begin to read it &amp; see entry after entry after entry was incorrectly done.&nbsp; It wasn't the editing errors I couldn't stand, either.&nbsp;&nbsp; It was the shoddy rules of the entries, Such as the Asharin's incorrectly labeled hit-die type, incorrect BAB, &amp; lack of Level Adjustment.&quot;Matt:&quot;I cannot agree more.&nbsp; I won't go into the whole sorry tale but several things happened at Mongoose that culminated with the errors in the Conan RPG.&nbsp; That was a real watershed for us and we had a real staff shuffle (read: fired the incompetents) and introduced a whole slew of new procedures that meant that even if someone was to intentionally sabotage a book, it would not go to print with those kind of errors in.&quot;Me:&quot;You asked in your ENWorld post if &quot;We'll see if there is anything that will convince you to change your mind about our current and future titles.&quot;&nbsp; My answer is &quot;Show me a recent product that shows good implementation of the 3.5 D&amp;D rules that lack the mass rules errors of Ultimate Monsters.&nbsp; A decrease in the editing errors abundant in Ultimate Monsters would also help.&quot; Matt:&quot;As a side note, your post has prompted us to take further action.&nbsp; We are going to make a list this coming week of books that we are less than proud of - and then destroy every last copy we have, so they cannot find their way into the hands of other gamers.&nbsp; A little drastic, true, but we believe we must hold ourselves to a higher standard than other games companies, given the mistakes of the past (particularly with Conan).&nbsp; I believe that over the past few months Mongoose has really transformed itself, to the extent that it is effectively a new company.&quot;End QuotesWow.&nbsp; I never expected this type of response.&nbsp; This type of customer service is the first step that will lead be back to buying Mongoose products.If Matt is as good as his word, I might be a Mongoose fan yet.Later,Vraille Darkfang</blockquote>

[QUOTE="Vraille Darkfang, post: 1636615, member: 16989"] I e-mailed Matt as he suggested. He has been most helpful about the whole situation. Here, in brief, is his reply. Me: "Imagine my disappointment as I begin to read it & see entry after entry after entry was incorrectly done. It wasn't the editing errors I couldn't stand, either. It was the shoddy rules of the entries, Such as the Asharin's incorrectly labeled hit-die type, incorrect BAB, & lack of Level Adjustment." Matt: "I cannot agree more. I won't go into the whole sorry tale but several things happened at Mongoose that culminated with the errors in the Conan RPG. That was a real watershed for us and we had a real staff shuffle (read: fired the incompetents) and introduced a whole slew of new procedures that meant that even if someone was to intentionally sabotage a book, it would not go to print with those kind of errors in." Me: "You asked in your ENWorld post if "We'll see if there is anything that will convince you to change your mind about our current and future titles." My answer is "Show me a recent product that shows good implementation of the 3.5 D&D rules that lack the mass rules errors of Ultimate Monsters. A decrease in the editing errors abundant in Ultimate Monsters would also help." Matt: "As a side note, your post has prompted us to take further action. We are going to make a list this coming week of books that we are less than proud of - and then destroy every last copy we have, so they cannot find their way into the hands of other gamers. A little drastic, true, but we believe we must hold ourselves to a higher standard than other games companies, given the mistakes of the past (particularly with Conan). I believe that over the past few months Mongoose has really transformed itself, to the extent that it is effectively a new company." End Quotes Wow. I never expected this type of response. This type of customer service is the first step that will lead be back to buying Mongoose products. If Matt is as good as his word, I might be a Mongoose fan yet. Later, Vraille Darkfang [/QUOTE]

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