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My ebay package never arrived! WHAT CAN I DO??!?!?
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<blockquote data-quote="Djeta Thernadier" data-source="post: 1465881" data-attributes="member: 12043"><p>Chances are, if he has good feedback, he really did send it. I used to send stuff out for Ebay sales all the time, and occasionally stuff gets lost (I also work in a claims department of an enourmous company...trust me - lost mail happens).</p><p></p><p>Things to look into :</p><p></p><p>Did he send it trackable? Usually airmail is trackable.</p><p></p><p>Did he send it via the USPS? You can have a tracer put out on it.</p><p></p><p>Was it insured? If so, you and he will both need to sign a form saying it was not recieved and the PO will just give you your money back (if it was insured). Actually they will give the $$ back to the seller, and he will send it to you. Sounds like he has a good rep. I'm sure he'll comply.</p><p></p><p>Did you use Paypal? Did you send him an address different from your verified address with either Paypal, Ebay, or whatever other service may have sent him your address. I had a HUGE screw up of a very valuable piece of Disney art last fall because I only send to verified addresses, and I did not notice that this guy had emailed me a different one. Turned out, it took forever to reach him because the PO forwarded it to him. He got it after 2.5 months.</p><p></p><p>How much did you pay for it? Chances are, if it was not much , the seller will not have a problem looking into it for you. </p><p></p><p>If all else fails, you can certainly go through PayPal or Ebays customer protection service. Sometimes, there is a minor charge for this but not always. They are a lot more likely to side with the buyer than the seller, esp. if the package was sent by a means that can not be traced online.</p><p></p><p>You can also call your credit card company and see if they can refund the charge for you.</p><p></p><p>My best advice for you is to remain calm, and try and deal with the seller directly before doing something like leaving negative feedback. My perfect feedback record was shattered because some moron who never responded to my emails (direct and via Ebay), phone calls etc. after 2 months decided to leave me negative feedback saying I was the one who never responded! She suddenly appeared and did this about an hour after I left her negative feedback for not paying. If you leave him negative FB, he's going to do the same for you. Most people do.</p><p></p><p>Good luck.</p><p></p><p>EDIT : I see you didn't take insurance. But if it was going overseas, I think some people opt for insurance themselves, and I think it may actually be included as part of the postage.</p></blockquote><p></p>
[QUOTE="Djeta Thernadier, post: 1465881, member: 12043"] Chances are, if he has good feedback, he really did send it. I used to send stuff out for Ebay sales all the time, and occasionally stuff gets lost (I also work in a claims department of an enourmous company...trust me - lost mail happens). Things to look into : Did he send it trackable? Usually airmail is trackable. Did he send it via the USPS? You can have a tracer put out on it. Was it insured? If so, you and he will both need to sign a form saying it was not recieved and the PO will just give you your money back (if it was insured). Actually they will give the $$ back to the seller, and he will send it to you. Sounds like he has a good rep. I'm sure he'll comply. Did you use Paypal? Did you send him an address different from your verified address with either Paypal, Ebay, or whatever other service may have sent him your address. I had a HUGE screw up of a very valuable piece of Disney art last fall because I only send to verified addresses, and I did not notice that this guy had emailed me a different one. Turned out, it took forever to reach him because the PO forwarded it to him. He got it after 2.5 months. How much did you pay for it? Chances are, if it was not much , the seller will not have a problem looking into it for you. If all else fails, you can certainly go through PayPal or Ebays customer protection service. Sometimes, there is a minor charge for this but not always. They are a lot more likely to side with the buyer than the seller, esp. if the package was sent by a means that can not be traced online. You can also call your credit card company and see if they can refund the charge for you. My best advice for you is to remain calm, and try and deal with the seller directly before doing something like leaving negative feedback. My perfect feedback record was shattered because some moron who never responded to my emails (direct and via Ebay), phone calls etc. after 2 months decided to leave me negative feedback saying I was the one who never responded! She suddenly appeared and did this about an hour after I left her negative feedback for not paying. If you leave him negative FB, he's going to do the same for you. Most people do. Good luck. EDIT : I see you didn't take insurance. But if it was going overseas, I think some people opt for insurance themselves, and I think it may actually be included as part of the postage. [/QUOTE]
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My ebay package never arrived! WHAT CAN I DO??!?!?
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