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Message: <blockquote data-quote="dogoftheunderworld" data-source="post: 5015037" data-attributes="member: 1485">Usually it's Comcast or Time Warner, I would say almost never both-- lovely competition eh?The main problem I think is that both companies use indpendant contractors to do the hands-on work.  Sure, the van says Comcast, but it's just some guy who got a sweet sub-contractor deal.  He gets paid for the trip, even he if doesn't do anything.  Now, I know that there are some good people out there who do their job, and do it well; however, I know that there are some not-so-good folks also... human nature and all that.Case in point:  When we bought our house (8 years ago now--ack), the previous owner had her Cable turned off.  When we moved in, it was still connected.  Now being the decent person I am, I called Comcast to have it turned off -- I didn;t want to accidentally get charged for services (yeah, I know).  After it was "disconnected", I checked to make sure.  Nope, still on.  It took 3-4 calls (at my wifes request at this point, I was happy with free cable) before a tech actually came out and did the physical disconnect.  It's no wonder we have to pay so much (enough for them to buy NBC?)./end Rant/If my wife wasn;t addicted to the Food Network, I'd be ready to go back to the antenna days (we've got DSL for internet).</blockquote>