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Never buy from Lowe's Ever.
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<blockquote data-quote="Vraille Darkfang" data-source="post: 2441176" data-attributes="member: 16989"><p>NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, But anything from Lowe's ever.</p><p></p><p>They are completly incompetent. (At least the one in Columbia Missouri is).</p><p></p><p>Proof? What would you call this?</p><p></p><p>We just bought our first house & were looking for appliances. Lowe's had a good deal on a fridge (1 year same as cash), so we buy it. </p><p></p><p>Or, more accurately, try to buy it.</p><p></p><p>The 1 year same as cash was with the Lowe's Card (whcih we didn't have). No problem, just apply right there & they'd have us a card in no time. Takes 3 hours to get the card & fridge deal done. 3 Hours, people. I think that was a sign from god we needed to leave. (In contrast it took 5 minutes at Best Buy where we cot our washer/dryer).</p><p></p><p>But, I'm, assured everthing is ago. Everthing is all set the store MANAGER assures me.</p><p></p><p>Day before It's scheduled for delivery, I figure better safe then sorry, so I stop in to make sure everything is OK. They have no record of us having been there. 2 Hours later, they 'find' us. turns out we WERE set for delivery, they'd just put the Delivery entry in the Pick Up registry for their computer. But, No worries, we got that all fixed now the assistant manager assures me.</p><p></p><p>I take a day off work & wait around the house for the fridge. 9:30 I call in, ask if evertyhing is all right. "Yep, we'll be there, absolutley". 12:30 (I'm getting hungry; no fridge = no food). Call in. "Yep, we'll be there, absolutley". 3:00 I'm getting annoyed. Call in "Where's my fridge?". "He's running a little late, but he'll be there, promise." 7:00 that evening "Where's my fridge? Let me speak to the manager." Manager: "Let's see. Oops. We forgot to put your fridge on the truck." </p><p></p><p>"Why didn't you TELL me that the 1st 3 times I called? When will my fridge be here?" </p><p></p><p>"I don't know sir, we should have checked the computer. We can't delvier your fridge now. It's too late & our drivers aren't allowed to drive more than X hours."</p><p></p><p>"Umm, I was PROMISED the fridge would be here today. Repeatedly. What do you mean you CAN"T deliver what you've told me repeatedly YOU WOULD DELVIER WHEN YOU SAID YOU..." At this poit my wife did a favor and took teh phone so I could yell at profanities (a day without food will do that to you). They want to reschedule. I tell them. Sorry, I took off a day of worlk & recieved MULTIPLE GUARNTEES that you would deliver the fridge today. Even got the paper saying your deliver it today. However, I had a dentist apointment the next day, so if they could get it ther by 9:00 the next morning, I could deal.</p><p></p><p>8:45 next day. Phone call asking how to get to my house. Me (faking politness): Since you must have lost the directions I've given you 4 times already, I'll go through it again, You ...(this is the part I said, as opposed to thought). But they get teh fridge in by 9:00 and instal the automatic ice maker. Fine. It's done I go to dentist.</p><p></p><p>Get home at 4:00 to Salmon spawning in my kitchen. They installed the icemaker wrong & my entier kitchen was immersed in water. (Luckily we have an unfinished basement so all the water leaking into it saved out 80 year old hard-wood floors). Turn off the Icemaker house. Call Lowe's, tell them the screwed up. They send someone out in a couple of days. He's surprised at how ANYONE could screw up installing an icemaker to that degree. He fixes it.</p><p></p><p>All is fine.</p><p></p><p>Then we get our first bill. With 40 bucks worth of interest. (Supposed to be 1 year same as cash). I call up Lowe's Credit Card Line. They ask for my card number. This is when I realize I don't HAVE a card number since I never recieved my card yet. Lady on the line says she can't help me until we get our cards. Fine, send me our cards.</p><p></p><p>I then go to the physical store & ask them to set it straight. Manager does (takes an hour), but he gets us that 1 year same as cash, no interest. Finally, everthing is all right.</p><p></p><p>Then we get the bill the next month (still no physical cards). Yep, 40 bucks of interest again. (plus I notice the little yellow change of address label, they're still sending to our old address). Another trip to Lowe's another hour with the manager getting the interest taken off (and address changed). Finally all's done.</p><p></p><p>I make a special trip to tell the manager how horrid our experiecne was. (i'm not looking to get the fridge for real, but just SOMETHING to convince me that I should ever consider going to their store again). Manager brushes me off, saying my case was an abberration. "Repeatedly" I ask him. "Yep, sorry. It shouldn't happen again." Never once did he tell me WHY it wouldn't happen again, just that I should believe him. I know the brush off when I see it. I resolved to never shop at Lowe's in my lifetime.</p><p></p><p>Then the bill arrives next month. Address is still wrong, but MOST of the bill is interest deferred. About 40 bucks is still accruing interest. Another trip to Lowe's (Still no actual card yet). Address change, Manager looks me in the eye & tells me we got the extended warrenty, that's not included in the same as cash. Oh really, I look over at his shoulder at the big sign stating "All purchases over 399 one year same as cash" Mention that the sign says all PURCHASES, not all ITEMS. He ticked off (at being cought guoging me I guess), but he does what theie ACTUAL AD states & makes the account all 1 yr same as cash.</p><p></p><p>Next month Bill arrives. No cards yet. (but I got our card number last time I was in the store, so i can use thier helpful and knowledgable phone representatives). Sarcasm still does't come across well on-line. Well, long story short. Address Wrong. Fridge Purcahse Right. Warrenty Wrong. So I cahnge address, try to get warrenty straight. Guy gives me the "Not part of the 399 purchase." "Is t on same reciept" "Yes" "Is that part of Purchase" "Yes" "So"</p><p></p><p>Silence. Guy can't put 2 & 2 together. In the end I decide not to go a different route & ask if your payments (we'd been apying the minimums just to avoid another layer of screw-iup) I ask if our payments can go to paying off the non-deferred charges first. Hold for 45 minutes. (I know what is going on. They maek their cash off people paying off the deffered while the undeffered pick up interest charges). Eventually guy come back & says, yes I CAN do that, but must specify it on the check I sent in. Ok. I do that.</p><p></p><p>Finally get our cards. All 8 of them. I have no idea what card limbo they went too, but they finally sent us 4 sets of cards. Stangely, though the introduction letters all had different dates, they were all postmarked with the EXACT same date.</p><p></p><p>Today. I got our bill. Adress is still wrong. They applied our payment to the deffered balance, not the undeffered. We have a copy of the check we sent. It says, apply this to the undeffered balance repeatedly. At least we now have enough money to pay it all off, cancel our accounts & never shop at Lowe's again.</p><p></p><p>So, to sum up. Lowe's NEVER got our stuff right the first time & often took 2,4 or still to be decided times to get it right. You NEVER get anything right. That's incompetence. You should have got SOEMTHING right just by accident by now.</p><p></p><p>So, I repeat, Lowe's sucks, boycott them if you like your sanity.</p><p></p><p>(Sorry for the spelling. I've just needed to get this off my chest for 5 months now).</p><p></p><p>Anybody who reads this I thank you. You are cheaper than a therapist.</p></blockquote><p></p>
[QUOTE="Vraille Darkfang, post: 2441176, member: 16989"] NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, But anything from Lowe's ever. They are completly incompetent. (At least the one in Columbia Missouri is). Proof? What would you call this? We just bought our first house & were looking for appliances. Lowe's had a good deal on a fridge (1 year same as cash), so we buy it. Or, more accurately, try to buy it. The 1 year same as cash was with the Lowe's Card (whcih we didn't have). No problem, just apply right there & they'd have us a card in no time. Takes 3 hours to get the card & fridge deal done. 3 Hours, people. I think that was a sign from god we needed to leave. (In contrast it took 5 minutes at Best Buy where we cot our washer/dryer). But, I'm, assured everthing is ago. Everthing is all set the store MANAGER assures me. Day before It's scheduled for delivery, I figure better safe then sorry, so I stop in to make sure everything is OK. They have no record of us having been there. 2 Hours later, they 'find' us. turns out we WERE set for delivery, they'd just put the Delivery entry in the Pick Up registry for their computer. But, No worries, we got that all fixed now the assistant manager assures me. I take a day off work & wait around the house for the fridge. 9:30 I call in, ask if evertyhing is all right. "Yep, we'll be there, absolutley". 12:30 (I'm getting hungry; no fridge = no food). Call in. "Yep, we'll be there, absolutley". 3:00 I'm getting annoyed. Call in "Where's my fridge?". "He's running a little late, but he'll be there, promise." 7:00 that evening "Where's my fridge? Let me speak to the manager." Manager: "Let's see. Oops. We forgot to put your fridge on the truck." "Why didn't you TELL me that the 1st 3 times I called? When will my fridge be here?" "I don't know sir, we should have checked the computer. We can't delvier your fridge now. It's too late & our drivers aren't allowed to drive more than X hours." "Umm, I was PROMISED the fridge would be here today. Repeatedly. What do you mean you CAN"T deliver what you've told me repeatedly YOU WOULD DELVIER WHEN YOU SAID YOU..." At this poit my wife did a favor and took teh phone so I could yell at profanities (a day without food will do that to you). They want to reschedule. I tell them. Sorry, I took off a day of worlk & recieved MULTIPLE GUARNTEES that you would deliver the fridge today. Even got the paper saying your deliver it today. However, I had a dentist apointment the next day, so if they could get it ther by 9:00 the next morning, I could deal. 8:45 next day. Phone call asking how to get to my house. Me (faking politness): Since you must have lost the directions I've given you 4 times already, I'll go through it again, You ...(this is the part I said, as opposed to thought). But they get teh fridge in by 9:00 and instal the automatic ice maker. Fine. It's done I go to dentist. Get home at 4:00 to Salmon spawning in my kitchen. They installed the icemaker wrong & my entier kitchen was immersed in water. (Luckily we have an unfinished basement so all the water leaking into it saved out 80 year old hard-wood floors). Turn off the Icemaker house. Call Lowe's, tell them the screwed up. They send someone out in a couple of days. He's surprised at how ANYONE could screw up installing an icemaker to that degree. He fixes it. All is fine. Then we get our first bill. With 40 bucks worth of interest. (Supposed to be 1 year same as cash). I call up Lowe's Credit Card Line. They ask for my card number. This is when I realize I don't HAVE a card number since I never recieved my card yet. Lady on the line says she can't help me until we get our cards. Fine, send me our cards. I then go to the physical store & ask them to set it straight. Manager does (takes an hour), but he gets us that 1 year same as cash, no interest. Finally, everthing is all right. Then we get the bill the next month (still no physical cards). Yep, 40 bucks of interest again. (plus I notice the little yellow change of address label, they're still sending to our old address). Another trip to Lowe's another hour with the manager getting the interest taken off (and address changed). Finally all's done. I make a special trip to tell the manager how horrid our experiecne was. (i'm not looking to get the fridge for real, but just SOMETHING to convince me that I should ever consider going to their store again). Manager brushes me off, saying my case was an abberration. "Repeatedly" I ask him. "Yep, sorry. It shouldn't happen again." Never once did he tell me WHY it wouldn't happen again, just that I should believe him. I know the brush off when I see it. I resolved to never shop at Lowe's in my lifetime. Then the bill arrives next month. Address is still wrong, but MOST of the bill is interest deferred. About 40 bucks is still accruing interest. Another trip to Lowe's (Still no actual card yet). Address change, Manager looks me in the eye & tells me we got the extended warrenty, that's not included in the same as cash. Oh really, I look over at his shoulder at the big sign stating "All purchases over 399 one year same as cash" Mention that the sign says all PURCHASES, not all ITEMS. He ticked off (at being cought guoging me I guess), but he does what theie ACTUAL AD states & makes the account all 1 yr same as cash. Next month Bill arrives. No cards yet. (but I got our card number last time I was in the store, so i can use thier helpful and knowledgable phone representatives). Sarcasm still does't come across well on-line. Well, long story short. Address Wrong. Fridge Purcahse Right. Warrenty Wrong. So I cahnge address, try to get warrenty straight. Guy gives me the "Not part of the 399 purchase." "Is t on same reciept" "Yes" "Is that part of Purchase" "Yes" "So" Silence. Guy can't put 2 & 2 together. In the end I decide not to go a different route & ask if your payments (we'd been apying the minimums just to avoid another layer of screw-iup) I ask if our payments can go to paying off the non-deferred charges first. Hold for 45 minutes. (I know what is going on. They maek their cash off people paying off the deffered while the undeffered pick up interest charges). Eventually guy come back & says, yes I CAN do that, but must specify it on the check I sent in. Ok. I do that. Finally get our cards. All 8 of them. I have no idea what card limbo they went too, but they finally sent us 4 sets of cards. Stangely, though the introduction letters all had different dates, they were all postmarked with the EXACT same date. Today. I got our bill. Adress is still wrong. They applied our payment to the deffered balance, not the undeffered. We have a copy of the check we sent. It says, apply this to the undeffered balance repeatedly. At least we now have enough money to pay it all off, cancel our accounts & never shop at Lowe's again. So, to sum up. Lowe's NEVER got our stuff right the first time & often took 2,4 or still to be decided times to get it right. You NEVER get anything right. That's incompetence. You should have got SOEMTHING right just by accident by now. So, I repeat, Lowe's sucks, boycott them if you like your sanity. (Sorry for the spelling. I've just needed to get this off my chest for 5 months now). Anybody who reads this I thank you. You are cheaper than a therapist. [/QUOTE]
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