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Never buy from Lowe's Ever.
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<blockquote data-quote="Vraille Darkfang" data-source="post: 2441270" data-attributes="member: 16989"><p>Thank my wife.</p><p></p><p>I did go off the deep end whn I was finally told they had FORGOTTEN to put the fridge on the truck (after I had been told, repeatedly it woudl be there 'no problem'). Plus I hadn't eaten all day & the internet/cable wasn't up yet, so i was a little 'upset'.</p><p></p><p>If I could channel rage through telephone wires, that SoB who kept telling me the fridge was on the truck without actually lookng it up on the computer would have exploded like an he'd just been given a Nitroglycerin Colonics Treament (with a hose donated by the New York Fire Department).</p><p></p><p>But, teh main reason I'm still sane, is the fact Lowe's has just screwed themselves out of a lot of cash. We're gettin gready to re-model our kitchen (it appears to have been last updated circa 1975). We've budgeted around $10,000 (maximum) for the re-model. Lowe's WAS one of the places we were consdering going through. Not anymore. We're going to be getting a new AC soon (the Amerispect guy id'd our AC as Year-Unknown, Model Unknown, at least 25 years old). Lowe's was had a good shot at getting our AC money too. Not anymore. We have a brick home from 1930. There is a lot we want to do to it. We could have easily sunk 20,000 dollars over the next 5 years into Lowe's.</p><p></p><p>Now, they get 0. So that is what helps me through this. Knowing I found out how worthless they are before we started spending big.</p><p></p><p>I even made a trip to Lowe's to see the manager, explain our situation & give them a chance to 'make it up to us'. ( I don't mean a free fridge, though that would have been nice), maybe give us dishwasher at cost & offer to dleliver it for free so we could see how much of a 'freak' our experience was.</p><p></p><p>Nope, they had nothing. No way were they remotely interestted in keeping me as a customer. One who might spend up to 30,000 dollars over the next 5 years on things that Lowe's CLAIMS they offer the best values on. They knew this too, we were pciking up brochures and writing down costs all over that place.</p><p></p><p>No offense, but if I see first time homeowners of an older home (it's better built than most new homes today, but 80 years is a long time), I'm going tp bend over backwards to make them happy. We're talking a gold mine here. And Lowe's tries to squeeze $3.99 a month from interest over an extended warrenty.</p><p></p><p>Compete for $30,000 over 5 years or squeeze $3.99 a month for a year and drive off PEFECT DEMOGRAPHIC CUSTOMERS. Lowe's chose option B.</p><p></p><p>We'll never choose option L again.</p></blockquote><p></p>
[QUOTE="Vraille Darkfang, post: 2441270, member: 16989"] Thank my wife. I did go off the deep end whn I was finally told they had FORGOTTEN to put the fridge on the truck (after I had been told, repeatedly it woudl be there 'no problem'). Plus I hadn't eaten all day & the internet/cable wasn't up yet, so i was a little 'upset'. If I could channel rage through telephone wires, that SoB who kept telling me the fridge was on the truck without actually lookng it up on the computer would have exploded like an he'd just been given a Nitroglycerin Colonics Treament (with a hose donated by the New York Fire Department). But, teh main reason I'm still sane, is the fact Lowe's has just screwed themselves out of a lot of cash. We're gettin gready to re-model our kitchen (it appears to have been last updated circa 1975). We've budgeted around $10,000 (maximum) for the re-model. Lowe's WAS one of the places we were consdering going through. Not anymore. We're going to be getting a new AC soon (the Amerispect guy id'd our AC as Year-Unknown, Model Unknown, at least 25 years old). Lowe's was had a good shot at getting our AC money too. Not anymore. We have a brick home from 1930. There is a lot we want to do to it. We could have easily sunk 20,000 dollars over the next 5 years into Lowe's. Now, they get 0. So that is what helps me through this. Knowing I found out how worthless they are before we started spending big. I even made a trip to Lowe's to see the manager, explain our situation & give them a chance to 'make it up to us'. ( I don't mean a free fridge, though that would have been nice), maybe give us dishwasher at cost & offer to dleliver it for free so we could see how much of a 'freak' our experience was. Nope, they had nothing. No way were they remotely interestted in keeping me as a customer. One who might spend up to 30,000 dollars over the next 5 years on things that Lowe's CLAIMS they offer the best values on. They knew this too, we were pciking up brochures and writing down costs all over that place. No offense, but if I see first time homeowners of an older home (it's better built than most new homes today, but 80 years is a long time), I'm going tp bend over backwards to make them happy. We're talking a gold mine here. And Lowe's tries to squeeze $3.99 a month from interest over an extended warrenty. Compete for $30,000 over 5 years or squeeze $3.99 a month for a year and drive off PEFECT DEMOGRAPHIC CUSTOMERS. Lowe's chose option B. We'll never choose option L again. [/QUOTE]
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