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Never buy from Lowe's Ever.
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<blockquote data-quote="Bront" data-source="post: 2441723" data-attributes="member: 19696"><p>I had a frustrating situation with Best Buy. Bought a Car Radio, they said it would be installed by 2-3 in the afternoon. So, I walk back to get the other car, tell my GF (it was supposed to be a supprise for her birthday), and take my car home so I can get some sleep (3rd shift). I get back up to pick her up from work, and drive over to Best Buy, and no, they haven't started yet, might not be done till after 5, but they'll call me.</p><p></p><p>I have other plans in the evening, so I drop my GF off and tell her I'd call her once it was installed and she and her daughter can go pick it up in her daughter's car. I get a call at 8:00 from the GF wondering if I'd heard anything yet, and I hadn't. So, I call the store. Well, 30-45 minutes later, I leave to get to the store before it closes, because I couldn't get anyone to answer the phone (I tried every department at least once, and the service desk 6 times). So I get there, and the guy says "Oh, we finished almost 2 hours ago, so-and-so was going to call you before he left." I calmly ask to speak to a manager, who after listening to my story, gave me a 10% discount on anything I wanted to purchase that night. So my GF stocked up on CDs and I renewed my rewards card.</p><p></p><p>On the way home, the CD player stops functioning when it goes over the tracks. So, GF takes my car to work, and I go back to best buy (Again, durring my normal sleeping hours). I call the store before hand, and again, no one answers the phone. This time, I call their customer hotline before I even get there, and the guy on the line applogizes profusely and sends me a $50 gift certificate. So, I show up, and spot the same manager again, who asks me what's wrong, and they had replaced the faulty player in that car in less than 30 minutes.</p><p></p><p>Basicly, if you want something, you need to know who to bitch too. Lowes probably has a customer complaint hotline, and they can probably take care of you better than you might think, as that's their job. You were lied to by a manager, the credit division, and they couldn't get anything right. So go call their customer support line first, and then, if they don't help you (and compinsate you for your troubles), go to the better business beuro and file a complaint.</p></blockquote><p></p>
[QUOTE="Bront, post: 2441723, member: 19696"] I had a frustrating situation with Best Buy. Bought a Car Radio, they said it would be installed by 2-3 in the afternoon. So, I walk back to get the other car, tell my GF (it was supposed to be a supprise for her birthday), and take my car home so I can get some sleep (3rd shift). I get back up to pick her up from work, and drive over to Best Buy, and no, they haven't started yet, might not be done till after 5, but they'll call me. I have other plans in the evening, so I drop my GF off and tell her I'd call her once it was installed and she and her daughter can go pick it up in her daughter's car. I get a call at 8:00 from the GF wondering if I'd heard anything yet, and I hadn't. So, I call the store. Well, 30-45 minutes later, I leave to get to the store before it closes, because I couldn't get anyone to answer the phone (I tried every department at least once, and the service desk 6 times). So I get there, and the guy says "Oh, we finished almost 2 hours ago, so-and-so was going to call you before he left." I calmly ask to speak to a manager, who after listening to my story, gave me a 10% discount on anything I wanted to purchase that night. So my GF stocked up on CDs and I renewed my rewards card. On the way home, the CD player stops functioning when it goes over the tracks. So, GF takes my car to work, and I go back to best buy (Again, durring my normal sleeping hours). I call the store before hand, and again, no one answers the phone. This time, I call their customer hotline before I even get there, and the guy on the line applogizes profusely and sends me a $50 gift certificate. So, I show up, and spot the same manager again, who asks me what's wrong, and they had replaced the faulty player in that car in less than 30 minutes. Basicly, if you want something, you need to know who to bitch too. Lowes probably has a customer complaint hotline, and they can probably take care of you better than you might think, as that's their job. You were lied to by a manager, the credit division, and they couldn't get anything right. So go call their customer support line first, and then, if they don't help you (and compinsate you for your troubles), go to the better business beuro and file a complaint. [/QUOTE]
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