Reply to thread

Message: <blockquote data-quote="MarkB" data-source="post: 5321557" data-attributes="member: 40176">I work in a company that provides services to thousands of people, and part of my job involves customer service calls, some of which can get quite irate as people get upset with us for missing a deadline or messing them around, often through circumstances beyond our control.But you know what? That comes with the job. Those people are our customers, and they're paying us for a service, so if we let them down in any way, we apologise and do our absolute best to sort it out for them, even if the problem wasn't our fault, and if they're irate and annoyed, we'll hear them out anyway and remain polite. And if a problem on our part puts them out of pocket, we compensate them. Because that's what they're paying us for.So while I'm not about to start pinning blame on any particular person or department in WotC, I don't feel any need to refrain from voicing my displeasure at the company as a whole for missing this sort of deadline. They're a big company, they can take it.</blockquote>