NOW LIVE! Today's the day you meet your new best friend. You don’t have to leave Wolfy behind... In 'Pets & Sidekicks' your companions level up with you!

Reply to thread

Message: <blockquote data-quote="Kzach" data-source="post: 5322056" data-attributes="member: 56189">You know, I get that software development is hard, I've learned enough about it through personal study and courses to get at least an inkling of the difficulties.I get that development costs money and that for improvements to be made they may have to increase the cost of DDI.But I think both of these arguments are irrelevant to this debate.Why?Because there is an inherent contract entered into when buying something and when that something isn't provided, then as a consumer you have every right to be pissed off about it.The fact of the matter is that WotC is selling a product and then not providing the full benefit of that product. If WotC increased their prices, then I would be able to make an informed decision as to whether or not I would purchase it. But this update cancellation has come out AFTER the fact. There was no warning about it. I couldn't make an informed decision. I bought the product in good faith and didn't receive what I paid for.So whether or not providing the service is difficult or expensive has zero bearing on them promising to deliver it, and failing to. If they're finding it too difficult, then don't make the promise in the first place, and inform customers BEFORE they purchase the service. If they're finding it too expensive to produce, then up the cost to the consumer so that the consumer can judge its value BEFORE purchasing.I let my sub renew just before the end of last month and the start of this month without knowing whether or not there would be an update. I did so because I had every reason to believe there would be an update as that is the inherent promise of the service. I now am not getting what I paid for, and people have the gall to tell me I'm whining and should give WotC some slack?No.</blockquote>

Verification