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Message: <blockquote data-quote="DEFCON 1" data-source="post: 5323545" data-attributes="member: 7006">In the end, it really comes down to this...WotC realizes that because of the good work they've done most months up to this point, that their customers expect certain things.  Since they weren't able to reach that expectation, they're granting refunds to those people who ask for them.  This is the same thing restaurants, movie theaters, and other places of business do... give refunds (either partial or full) to those who ask for them.  They aren't going to offer them to every single person who was affected, because that just sets a precedent for massive problems down the line.  But if you're a squeaky wheel, you'll get some grease.Most people on these boards realize that any product they purchase will occasionally not come out or work as advertised 100 percent of the time.  Sometimes the box is missing a couple screws, sometimes the steak was a bit undercooked, sometimes the Character Builder isn't released on schedule.  They then have a few options based upon who they are, and how bothered they truly are about it.  They include:- writing to WotC customer service to complain and ask for a refundThose who have done this seemingly have started receiving refunds.- writing on boards such as this to say they are annoyed with it, but it's not such a big deal in the grand scheme of things, considering how much WotC gets right most of the timeThose who have done this are the ones here telling folks to just chill out, or the ones who don't bother writing in this thread because they realize it's not important.- writing on boards such as this to say that if something isn't done, they will cancel their subscription, or be lost as a customerThose that have done this are in a tight spot.  Because complaining here won't get 'something done'.  The Builder won't get updated any faster, and they won't receive any refund.  Their only decision is to whether or not go through with their idea of actually cancelling their subscription.And that's where they're going to run into problems, because for many of them, they're already paid up through however many months, and by the time it comes to re-up and they choose not to... this snafu will have been many months in the past and WotC won't know it was this incident that caused this cancellation.  So the poster's desires end up being for naught.As a result, this is why many folks are countering these claims by saying that folks are just 'venting'.  Because threats in this thread do not in of themselves result in anything.  They are virtually useless, other than the hope against hope that someone at WotC notices the post count of this thread and uses it as evidence in some future DDI meeting to try and get either more people on staff or a bigger lead time on programming.- and of course there's the final snide way of looking at things, which is the people on these boards who threaten to leave WotC forever and ever and ever... but whom we all know are just trying to look tough, and are blowing smoke up our behinds because they have no intention of ever cancelling their subscriptions.  Because let's face it... the tools we DO get for 6 bucks a month are actually pretty damn useful and cool.  And we're not going to cut off our noses to spite our faces... even if we say we are in an effort to try and act the big shot.  <img src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f609.png" class="smilie smilie--emoji" loading="lazy" width="64" height="64" alt=";)" title="Wink    ;)"  data-smilie="2"data-shortname=";)" /></blockquote>

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