Reply to thread

Message: <blockquote data-quote="Goken100" data-source="post: 5331401" data-attributes="member: 42968">Example of Good Customer ServiceMy cable company used to completely screw me over at every opportunity.  No service for a week?  Cable guy didn't show up?  Twice?  And was late the third time?  So I call the toll free number and wait half an hour to hear, "Sorry about that, nothing we can do."Now suddenly they have competition.  And I have to say, while it wasn't an instantaneous transformation, I think my cable company might be giving me some of the best customer service I've ever received.  I get compensated for when service is down, and when I sign up for a lower rate they're willing back-date it.  And the cable guy is right on time or I get compensated for my time.  WHAT?  Who are you and what have you done with Comcast?See, the cable company didn't have to do any of that nice stuff.  They are doing so because they have incentives to make me like them (NOW).  WotC has incentives too, as we could always just go play shoots and ladders instead.In summary, we have every right to dislike bad service, just as everyone is entitled to dislike their annoying cable company.  But if you get good service, that's a business decision on the company's part, not because there's any dangerous legal liability they're covering for.</blockquote>