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Message: <blockquote data-quote="Scribble" data-source="post: 5331460" data-attributes="member: 23977">Most movie theaters actually WILL give you your money back if you're upset enough about the film to ask for it. Not because of any sort of entitlement sure- It's just customer service. It takes a whole lot more effort to get a new customer then to keep an existing customer happy.Customer/Company relationships are like pretty much any other relationship out there. Sometimes mistakes happen, one or the other party messes up, and people get upset. It's up to both parties to decide if the relationship is worth saving, and how best to go about it. Sometimes it involves simply explaining to the customer why whatever happened happened, and what you're doing to help keep it from happening again,  sometimes it's compensating them in some way, and sometimes it's explaining to them how they can avoid making a mistake in the future. There's not really a "right or wrong" way in customer service.In this case it seems WoTC missed a deadline twice now, and so they are offering compensation for those who feel upset about it.  On their end I'm sure (at least hoping) they're working on plans to ensure it doesn't happen in the future.Despite what some say, when push comes to shove WoTC seems to have pretty good customer service.</blockquote>