Upgrade your account to a Community Supporter account and remove most of the site ads.
Enchanted Trinkets Complete--a hardcover book containing over 500 magic items for your D&D games!

Reply to thread

Message: <blockquote data-quote="Djeta Thernadier" data-source="post: 1136426" data-attributes="member: 12043">10 days is quite normal for even a large business.  I recently order a halloween costume online, and I never got a response after 6 days. So I called and as it turns out, my order had already shipped and is on it's way , but they were behind in responding to emails. Keep in mind a lot of online retailers are only manned by a few people. Does that make it right that they didn't get right back to you? Not really, but cut them some slack. When you are dealing with online companies, you can't expect things to be as instantaneous as if you walked into a store and bought something, or even ordering by phone.Did they already charge you? The way most online businesses billing systems work is the charge goes through the day your invoice is processed and your invoice is processed a day or so prior to shipping. They'd likely have to circumvent their whole system to just charge you without processing your order. I work for a huge company and it's a hassle for us to do a charge-only. You can't just call up a credit card company and say "Please make a charge to me from this guys card". It's possible that they ran into some problems when they tried to respond to you, something you wouldn't even be aware of. Perhaps someone on their end made a typo. I think if you are really concerned, you should call them. Do they have a number on their site? Most online retailers do. Talk to a person before you get all stressed out over what might just be a minor technical problem , a delay at the post office, a UPS screw-up. I was majorly annoyed at that Halloween place and then I called and found out it was nothing. Good luck & Keep us posted.</blockquote>

Verification