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Message: <blockquote data-quote="Morrus" data-source="post: 4937703" data-attributes="member: 1">Thanks!  Yep, I can easily verify that!  Basically, I had to actually reorder those that were returned.  Lulu has your original copy in an office somewhere, and I'm working with them to try to do something with those books sitting there doing nothing.  I guess I'll have to try to sell them on eBay and make at least some of the money back. I don't get a detailed update on every stage of the process, but it was ordered a while ago.  I would expect delivery any time now. If they get returned again, I get notified (but it takes them a while to do that, too...)  If they do that, I'm afraid I'll have to simply refund you immediately, as I can't afford to keep buying $200 books!  I find this immenseley frustrating, too - I wish I could just walk in there, pick up the book and deliver it personally.  But once I hit "submit" I have zero control over Lulu, the postal service they use, and the postal services in the receiving location. To be honest, I'm a bit surprised by the issues.  It worked out to a 2% return rate; and I find that hard to believe in modern societies.  They report weird reasons like "ZIP code does not match UPS* database for address" and stuff, even after I've verified the address.  Plus a couple of other reasons. Needless to say, the problems have put me off ever doing this again!  Lulu's got their money (in some cases twice), the customers will all either get their book or a refund, but I'll end up over a thousand dollars out of pocket.  Not that that's your problem, of course - I live and learn! <img src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f642.png" class="smilie smilie--emoji" loading="lazy" width="64" height="64" alt=":)" title="Smile    :)"  data-smilie="1"data-shortname=":)" /> *Or whatever the local post service is.</blockquote>

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