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Message: <blockquote data-quote="Vocenoctum" data-source="post: 2794780" data-attributes="member: 2477">It's like I said in the "bad RPGers" thread. "PC" is the extreme of politeness, but "telling it like it is" is often just a mask for being rude. I'm not telling people to put up with abuse, but that's a huge gap away from getting into flame wars whenever someone even slightly disagrees. It's perfectly acceptable if you don't mind losing insignificant customers because you'd rather act a certain way in public, hopefully other publishers feel differently. As usual in these kind of discussions though, there's no winning. I understand your point that customers that will decline to purchase your products based on your behaviour are enough of a minority that you don't care. I'm not sure if you see my point at all, that any lost customers are still lost customers.I work in a retail business, where I rarely tell off a customer. I'm sure plenty of writers and fans congratulate each other on "beating that asshat". It's still horrid customer service.No, it's not the reason d20/OGL has slumped, but I'll tell you, if the industry is run by such juvenile attitudes toward customer service, it's just a symptom of deeper unprofessionalism, IMO. It's often said that RPG companies are run more by fan's/artists rather than businessmen, and I think this is a part.</blockquote>