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Message: <blockquote data-quote="Ruin Explorer" data-source="post: 8737562" data-attributes="member: 18">For businesses with small numbers of customers, or for businesses where the volume of business varies absolutely vastly between customers, losing a single customer can be significantly more of a concern.However, the way WotC are operating you are definitely correct - it's primarily about volume, rather than whether you're losing customers. I do think WotC is increasingly trying to target customers who do more business even if they don't actually play the game more though, which is I think somewhat novel, because whilst it happened in previous eras of RPGs, I believe it was largely accidental, and there was no sacrificing of playability in order to push collectability, whereas I think the "three volume" format of Spelljammer and the upcoming Planescape shows a very clear and intentional decision to make a product that's significantly more attractive to collectors and lifestylers, but that is undeniably less usable as a result (c.f. even the more positive SJ reviews which have noted that it feels incomplete). For the same amount of costs to WotC, they could probably have dropped a 256+ page hardback (maybe even 320+ page) as 3x 64-page hardbacks + slip + tchotchkes. And to DMs and players that book would inevitably have had more utility. But could they have charged as much for it, i.e. had the same profit margin? Perhaps not. And would non-playing collectors/lifestylers been so keen on it? Nope.</blockquote>

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