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<blockquote data-quote="Ryujin" data-source="post: 6761290" data-attributes="member: 27897">Here's a new one that started on Monday, then popped up like a bad penny again today. On Monday I got a call that stated a user's keyboard on her new desktop wasn't working. There was no further information provided. When I showed up at her office she wasn't there but her new desktop was, with both the keyboard provided with the new computer and a smaller keyboard, with no numeric pad, that incorporated a touchpad. As the provided keyboard was on a keyboard drawer that was pushed back and the smaller keyboard was front and centre on the desk, it was clear that this mysterious keyboard was what the user meant. I corrected the issue by plugging the keyboard into one of the available USB ports.Today my manager called me into his office to ask about the call. It seems that the user said she had told me the keyboard was an &quot;accommodation&quot; (HR-speak for considered necessary due to some injury or other disability on the part of the user) and that it wasn't working properly. She complained that the characters she typed weren't the ones that were appearing on-screen. Clarification: She and I never spoke. The &quot;me&quot; that she was referring to was the helpdesk person who received her call and then generated the work order, inconveniently leaving out about a paragraph of description in favour of the 4 word fault description, &quot;The keyboard doesn't work.&quot;So I returned to the office, looked down at the keyboard in question, and turned off the Num Lock.</blockquote>

[QUOTE="Ryujin, post: 6761290, member: 27897"] Here's a new one that started on Monday, then popped up like a bad penny again today. On Monday I got a call that stated a user's keyboard on her new desktop wasn't working. There was no further information provided. When I showed up at her office she wasn't there but her new desktop was, with both the keyboard provided with the new computer and a smaller keyboard, with no numeric pad, that incorporated a touchpad. As the provided keyboard was on a keyboard drawer that was pushed back and the smaller keyboard was front and centre on the desk, it was clear that this mysterious keyboard was what the user meant. I corrected the issue by plugging the keyboard into one of the available USB ports. Today my manager called me into his office to ask about the call. It seems that the user said she had told me the keyboard was an "accommodation" (HR-speak for considered necessary due to some injury or other disability on the part of the user) and that it wasn't working properly. She complained that the characters she typed weren't the ones that were appearing on-screen. Clarification: She and I never spoke. The "me" that she was referring to was the helpdesk person who received her call and then generated the work order, inconveniently leaving out about a paragraph of description in favour of the 4 word fault description, "The keyboard doesn't work." So I returned to the office, looked down at the keyboard in question, and turned off the Num Lock. [/QUOTE]

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