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Open Complaint to Peter Adkison
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<blockquote data-quote="Eridanis" data-source="post: 1032719" data-attributes="member: 275"><p>You certainly have reason to be upset. That registration line was waaaay too long, and the workers that you pictured sitting around (I assume that was a picture of the staff at the Will-call booth, where I never saw a line) could have been reassigned to Registration, had there been working computers & a space for them to use.</p><p></p><p>I do have confidence in Peter's ability to improve for next year. He did show up in public (at the ENnies) and apologize sincerely for the troubles. He's a businessman, and wants to make money; and he's a gamer, and wants to see fellow gamers happy.</p><p></p><p>For the first time in a larger space, a new city, and probably new workers, I think the COn went extremely well - except for the glaring problem that everyone had to either partake in or walk past - the terrible wait for those who didn't pre-register.</p><p></p><p>Moral of the story for Con-goers: at least pre-register for your badge. Moral of the story for GenCon LLC: Make sure your computers, staff, and plan of execution are all working the way they should.</p></blockquote><p></p>
[QUOTE="Eridanis, post: 1032719, member: 275"] You certainly have reason to be upset. That registration line was waaaay too long, and the workers that you pictured sitting around (I assume that was a picture of the staff at the Will-call booth, where I never saw a line) could have been reassigned to Registration, had there been working computers & a space for them to use. I do have confidence in Peter's ability to improve for next year. He did show up in public (at the ENnies) and apologize sincerely for the troubles. He's a businessman, and wants to make money; and he's a gamer, and wants to see fellow gamers happy. For the first time in a larger space, a new city, and probably new workers, I think the COn went extremely well - except for the glaring problem that everyone had to either partake in or walk past - the terrible wait for those who didn't pre-register. Moral of the story for Con-goers: at least pre-register for your badge. Moral of the story for GenCon LLC: Make sure your computers, staff, and plan of execution are all working the way they should. [/QUOTE]
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Open Complaint to Peter Adkison
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