Reply to thread

Message

<blockquote data-quote="Sholari" data-source="post: 1034093" data-attributes="member: 6059">True, this does seem to be more of a floor operations/customer service issue.&nbsp; However, a little process improvement probably would improve things quite a bit as well.&nbsp; The reason companies like Dell and Walmart do so well in the market has a lot to do with supply chain managment.&nbsp; There are some fairly simple techniques like staging and multi-phase single-queue that probably would make for a better process.&nbsp;&nbsp; Additionally, identifying and devoting extra resources to any bottlenecks is also helpful. The best in the business is Disney.&nbsp; They have the art of expediting lines down to a finely tuned science.&nbsp; Anyway, I'm sure there are probably some students who would do it just for the experience.&nbsp;Yeah, I agree that you wouldn't need a degree to actually do the on-site managing.&nbsp; Where it would be applicable is fine tuning the process so that it runs more efficiently and estimating contigency resources/systems.&nbsp; In other, words there could have been some preventative steps taken ahead of time that might have prevented it.&nbsp; That would be more like the equivalent of the person that designed your store design not the actual onsite manager.</blockquote>

[QUOTE="Sholari, post: 1034093, member: 6059"] True, this does seem to be more of a floor operations/customer service issue. However, a little process improvement probably would improve things quite a bit as well. The reason companies like Dell and Walmart do so well in the market has a lot to do with supply chain managment. There are some fairly simple techniques like staging and multi-phase single-queue that probably would make for a better process. Additionally, identifying and devoting extra resources to any bottlenecks is also helpful. The best in the business is Disney. They have the art of expediting lines down to a finely tuned science. Anyway, I'm sure there are probably some students who would do it just for the experience. Yeah, I agree that you wouldn't need a degree to actually do the on-site managing. Where it would be applicable is fine tuning the process so that it runs more efficiently and estimating contigency resources/systems. In other, words there could have been some preventative steps taken ahead of time that might have prevented it. That would be more like the equivalent of the person that designed your store design not the actual onsite manager. [/QUOTE]

Verification