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Message: <blockquote data-quote="The Sigil" data-source="post: 1035139" data-attributes="member: 2013">Re: Re:My two cents here...From everything I've read, it seems like a classic example of "management-think":This, of course, removes all responsibility from the employees.  It also means they can't improvise should something go wrong.In my experience, a good manager tells his employees the following:Now, when there is a problem like the one you have above, you have "empowered the employees" (Gads, I hate that phrase) to make decisions - you've told them, in essence, I don't care HOW you get them in as long as you make sure they've paid.  Then when the computers go down, one of the mentally quickest employees immediately decides to start writing down names, credit card numbers, expiration dates, and signatures on a ruled piece of paper in lieu of getting approval on all of the credit cards, secure in the knowledge that with a CC# and an expiration date, you can charge the card later, and that the signature on that piece of paper should allow you to fight any disputes.Yes, it means that those who are trying to use debit cards get hosed, but perhaps you can "stamp their hand," send them to the nearest ATM machine, and set up an "express lane" for those with stamped hands to pay cash.If you can't trust the temp with $4,000 cash in the till, you shouldn't have hired the temp in the first place.  Seriously, most "generic" temps are told by their temp agencies not to handle cash... so you should only be getting those whom you can trust anyway.Is handwritten documentation the best way to track monetary things?  No.  But people used it for centuries - and many businesses were still using it through the late 60's and 70's (before computers became ubiquitous) - so it's not THAT bad.  If I can't trust people to keep handwritten records, I sure as heck don't trust them to use computers, which require MORE skill to use properly.You have another one who realizes that he can handwrite names on badges and doesn't have to use the printer.  Maybe he initials them so that anyone suspected of using a fake tag can be checked against his handwritten list.The ones that aren't as quick notice what the guy next to them is doing, and can immediatly adapt.Ultimately, though, it seems that the problem was that the employees were instructed on the PROCESS - and not instructed on the RESULTS expected and the necessary LIMITATIONS associated therewith.  Instruct employees on the RESULTS expected and the LIMITATIONS they must adhere to, and let them find the "path of least resistance" to determine the PROCESS that will get them there.  You might even find that their process works better than yours. :-b--The Sigil</blockquote>

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