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General Tabletop Discussion
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Open Letter To Local Game Stores
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<blockquote data-quote="ColonelHardisson" data-source="post: 5178067" data-attributes="member: 363"><p>The original post is dead-on accurate, and many of the subsequent posts have added a lot. There are two things I haven't seen specifically mentioned.</p><p></p><p>1. Don't badger customers to buy something. There is a difference between asking someone what they're looking for, showing them you have it/offering to order it/suggesting alternatives, and being obnoxious. A shop I went to maybe 15 years ago had someone who would, and I'm not exaggerating, accost customers by loudly asking "are you gonna buy something?" Variations of this would be asked throughout the time a customer was in the store - "find something to buy yet?" When a customer left, the person would send them off with "come back when you can buy something!" I've never experienced anything like this before or since, and would not believe it if I hadn't seen and heard it myself. I went to the place a number of times simply because it had a great selection of game books and scifi and fantasy fiction. The person was so obnoxious, especially when I <em>didn't</em> buy something, that I eventually quit going.</p><p></p><p>2. Don't try to sell used books as new. This is a bit of a corollary to the posts above discussing knowing when to mark down product. I've known of shops where the owner would go to second-hand/half-off bookstores or estate sales, scoop up most of the prime gaming books, and then try to sell them at cover price. For more recent books it might not be that bad; for older books that are worn and dirty, it's not gonna happen. Not everything is a collectible. To be frank, I can go online and get many of them for a lot less than cover price, even with shipping.</p></blockquote><p></p>
[QUOTE="ColonelHardisson, post: 5178067, member: 363"] The original post is dead-on accurate, and many of the subsequent posts have added a lot. There are two things I haven't seen specifically mentioned. 1. Don't badger customers to buy something. There is a difference between asking someone what they're looking for, showing them you have it/offering to order it/suggesting alternatives, and being obnoxious. A shop I went to maybe 15 years ago had someone who would, and I'm not exaggerating, accost customers by loudly asking "are you gonna buy something?" Variations of this would be asked throughout the time a customer was in the store - "find something to buy yet?" When a customer left, the person would send them off with "come back when you can buy something!" I've never experienced anything like this before or since, and would not believe it if I hadn't seen and heard it myself. I went to the place a number of times simply because it had a great selection of game books and scifi and fantasy fiction. The person was so obnoxious, especially when I [i]didn't[/i] buy something, that I eventually quit going. 2. Don't try to sell used books as new. This is a bit of a corollary to the posts above discussing knowing when to mark down product. I've known of shops where the owner would go to second-hand/half-off bookstores or estate sales, scoop up most of the prime gaming books, and then try to sell them at cover price. For more recent books it might not be that bad; for older books that are worn and dirty, it's not gonna happen. Not everything is a collectible. To be frank, I can go online and get many of them for a lot less than cover price, even with shipping. [/QUOTE]
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