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Message: <blockquote data-quote="Malin Genie" data-source="post: 694033" data-attributes="member: 1058">First disclaimer: IANALSecond disclaimer: I am Australian, so my experiences and advice may not translate perfectly over to the US.In my experience, even before going to a lawyer, contact a consumer advocacy or consumer advice body.  In Australia, we have a federal body (the ACCC) which provides advice to consumers on consumer issues, and also investigates and prepares reports on widespread shady practices (for example, the synchronised cyclic rises in petrol prices, or the zoning system which prevents importation for personal use of DVDs, thus creating a market for profiteering by local distributors.)We also have Ombudsmen for various industries, and again, they will provide free consumer advice.Such bodies have good knowledge of consumer law and the industry, deal with thousands of complaints and questions, and hence (assuming similar institutions are to be found where you are) are in an excellent position to give you free initial advice before you decide whether or not to go all legal.  In addition, just proving to a dealer that you know the relevant remedies and are in touch with a consumer complaints body will often give them second thoughts.</blockquote>