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Message: <blockquote data-quote="Utrecht" data-source="post: 1107021" data-attributes="member: 1411">My sympathies - and The big telco in Overland Park is never fun to deal with - they change their directions about every other month - Thank god they are not my customer anymore.I do not know if my story will help anyone or not.  In 2000 I joined a leadership company in the CRM (Customer Relationship Management) Space as a Project Manager - Shortly thereafter we were bought by Nortel fo over 2 Billion dollars.  Nortel through a combination of poor managment and miserable economy managed to drive our division into the ground - so much so that they sold us for 200 Million - less than 10 cents on the dollar to a Telecommunications Billing Provider (who happens to do all of Sprints billing) - one of their primary models is to do as much off shore development as possible (Cyprus, Czech Rep being two main sites)Originally, the Denver office had over 40 consultants - now we have 2 - myself and one other - and I firmly beleive that the biggest reason for my success was not that I was the best Project Manager, the best Programer or the best Analyst - but because I had the best people skills.Early on in my employment - I saw that outsoucing/offshoring was a possability - many of our customers did it - thus, I focused by skill sets on being the people facing individual - figuring that no matter how skilled people in XYZ country were, my company would still need someone to interface with customers.Thus far I have been served well by my decision - and I am constantly on the look out for learning opportunities that move my skills up the value chain (like ROI analysis, IT planning, etc) - and ensuring that I am an expert in those activities that require human interactions.So in summary, I would leave you with this - often times it is not the best and the brightest that survive - but those whose attitude is the best and who well with others.</blockquote>

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