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Message: <blockquote data-quote="Asmor" data-source="post: 4692770" data-attributes="member: 1154"><a href="https://help.overstock.com/cgi-bin/overstock.cfg/php/enduser/std_adp.php?p_faqid=94&p_created=1149885481&p_sid=ASGZQRrj&p_accessibility=0&p_redirect=0&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MzEsMzEmcF9wcm9kcz0mcF9jYXRzPSZwX3B2PSZwX2N2PSZwX3BhZ2U9MSZwX3NlYXJjaF90ZXh0PWNvbnRhY3Q*&p_li=cF91c2VyaWQ9Mjc4NDQxMzEmcF9wYXNzd2Q9Nzg1ZjY5NTVkYmQzOTdmYTNlMzA4ZjBjZDM3YTFhNGEmcF9lbWFpbD1pdG9sdHpAZ21haWwuY29tJnBfbGlfcGFzc3dkPW90aGVyX3N0cmluZw==&p_topview=1&p_referer=http%3A%2F%2Fwww.overstock.com&p_cats=&p_cv=&cat_lvl1=" target="_blank">Go here</a> and click the blue button to chat with a customer care representative...It's effective and reasonably fast, though it can be annoying. Here's the transcript from my session:[sblock]Chat InformationWelcome to Overstock.com Live Chat, you will be joined with a chat representative as quickly as possible.Chat InformationWelcome to Overstock.com Customer Service, you are now chatting with Alwin.you: HiAlwin: Thank you for visiting Overstock.com. My name is Alwin, how may I help you today?you: I preordered something which has been repeatedly pushed back, and now changedyou: I'd like to cancel the order, but there is no cancel buttonyou: My order number is 73250219Alwin: I am sorry to hear that. I will be glad to check and help you with that information.Alwin: For security purposes, could you please verify your full name and billing address on the account?you: When I ordered it, it was the Call of Cthulhu LCG core set, not this asylum packyou: [deleted]Alwin: Ian, thank you for verifying the full name and the billing address on the account.Alwin: Are you referring to the 'Call of Cthulhu, The Card Game: The Spawn of the Sleeper Pack Asylum Pack (Cards)'?you: YesAlwin: Thank you for confirming the item.Alwin: Would you mind holding for 3-5 minutes while I check the details for you?you: That's fineAlwin: Thank you for staying online.Alwin: i have checked your account and see that you placed the order on 01-21-2009 and the item will be released on 03/28/2009.you: It's not the item I originally orderedyou: The order was changedyou: Without informing me and without my consentAlwin: Would you mind holding for 2-3 minutes while I re-check the details for you?you: OkAlwin: Thank you for staying online.Alwin: I have double checked and see that the same order is showing on the system as out system is automated and we do not have an option to make any changes on an existing order.you: From an email you sent me:you: Dear Ian Toltz: We appreciate your preorder for: Call of Cthulhu Card Game Core Set (Cards). Unfortunately, the studio/publisher has delayed the release of this product until 2009-02-28.you: That is clearly not the same product which is currently in the orderyou: 11484522 Call of Cthulhu Card Game Core Set (Cards) USPS Media Mail 1 $9.85Alwin: Could you please let me know the name of the item for that you placed this order?you: Call of Cthulhu Card Game Core Set (Cards)you: I don't care what happened, I just want this order canceled. Since it isn't even supposed to ship for almost a month, I don't see why this is a problemAlwin: Sure, if you wish to cancel this order, I will go ahead and send a request to cancel this order.you: Thank you, please doAlwin: Once the order is cancelled, you will be notified via email.you: OkAlwin: The refund will be issued back to the same mode of payment that you wished to pay for this purchase.Alwin: I am happy to help. Do you have any further questions for me?you: No, that's allAlwin: Thank you for visiting Overstock.com. We look forward for your continuous business with us.you: Thank you[/sblock]</blockquote>

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