NOW LIVE! Today's the day you meet your new best friend. You don’t have to leave Wolfy behind... In 'Pets & Sidekicks' your companions level up with you!

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Message: <blockquote data-quote="Keith F Strohm" data-source="post: 2077286" data-attributes="member: 18204">All,   I don't have the time to respond to each of these posts individually, so I apologize in advance for this blanket response.   We at Paizo been aware of the problems with subscription mailing for awhile, and we have been working hard on solutions--regarding both national and international subs. Some of the problems have been internal ones, which we have addressed, and some of the issues are endemic to a magazine of our size using the periodicals mailing system. In the case of endemic problems, we have tried to provide solutions that help streamline issue delivery.   Here's what we have done:   1. Staggered our release of titles so that subscriber copies ship out from the print vendor first, giving them a 'head start' over newsstand distribution.   2. Worked with hobby distribution to develop on sale dates that hobby stores abide by, helping to insure that monthly releases don't appear on the shelves earlier than they should.   3. Worked with our print vendor to optimize our shipping options, 'ganging' our periodicals mailings with that of other titles, which helps speed the delivery of periodicals through the postal system, as the post office tends to prioritize the shipping of larger run titles over that of smaller titles.   4. Streamlined the international shipping process. This took longer than expected, and apparently we still have some bugs to work out, but we have significantly decreased delivery time of international subscriptions for most subscribers.   The difficulty for Paizo is that once our titles leave the vendor, they are at the mercy of the postal system. If you are still having subscription problems, I encourage you to contact customer service. If you do not hear anything within a reasonable time, feel free to contact me at <a href="mailto:keith@paizo.com">keith@paizo.com</a>, and I will follow up on your query.   As for the state of Paizo's corporate health, all I can say is that we are seeing an increase in subscriptions and a continuing growth in the strength of our newsstand sales for Dragon and Dungeon magazines. Our online store also continues to grow each week. This isn't an easy time for the gaming industry, but Paizo is weathering the storm. We'll be around for quite some time.   If you have any questions, feel free to contact me via email.   Thanks for your patience.Keith StrohmChief Operating OfficerPaizo Publishing, LLC</blockquote>

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