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Message: <blockquote data-quote="lior_shapira" data-source="post: 2082732" data-attributes="member: 12019">Erik,First of all I want you to know I appreciate you reading and responding, and as I stated in my original response I subscribed because you convinced me in the huge thread a few months back and I thought the new format was great.Please don't get defensive ("damned if you do..."), that was not my meaning. I of course approve that the customer service responded swiftly to my request and refunded my money. My point (and my opinion, although I am not in this business) is that in this tough business you gotta do everything in your power to preserve your customer base. The response from customer service was very 'by the book', but I didn't get the feeling from it that I interest them at all. In 99% of the cases, if someone already paid you money, he probably wants the magazine, customer service should strive to keep me 'in the loop', for your magazine's sake, not mine. Perhaps I'm not an ideal customer, a bit impatient, but aren't most of them?So I don't want to finish this in a bad feeling kind of way, I think I'll pick up Dragon in-stores whenever I'm abroad. I do think that for you the international market can be very important and its too bad you're dropping the ball there.Really all the best, and I'm sorry if I offended Erik or any of the Paizo people, nothing written was personal, and I do hope things get betterlior</blockquote>