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Message: <blockquote data-quote="Cecil" data-source="post: 1591069" data-attributes="member: 9111">I've read through many of these sorts of posts recently and wanted to raise a different issue--I think overall customer service and support is also a consideration here.  I am a fairly healthy supporter of PDFs.  They allow me to feed my RPG addiction without cluttering up my home--this is particularly critical since gaming material could easily take over my basement as it is.  I am one of the minority who would rather purchase a PDF than a print product.I have moved around quite frequently, and may be on the road using numerous different computers.  But, OK, I could find a way around the DRM restrictions.  I currently save most of my PDFs onto an external hard drive and carry them with me.  I don't think it would be that hard to put the DRM accredidation on the same external drive (I may be wrong, tho--but I probably won't try to find out).One of the considerations that turned me off of drive-thru is that DRM looks like it prevents Drive Thru from providing one particularly valuable piece of customer service.  If I ever lose my files (if my PC shorts out and crashes at the same time my external drive is run over by a 18-wheeler) RPGnow has indicated that they will replace anything I have purchased from them.  It looks like DRM prevents Drive-Thru of being able to do the same thing.I've used this service twice from RPGnow.  I've gone back and re-downloaded a product which I had earlier purchased and lost through my own fault.  It is convenient, and an unprecedented bit of customer service.Am I correct in understanding the DRM prevents this sort of support?</blockquote>

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