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<blockquote data-quote="CleverNickName" data-source="post: 5921469" data-attributes="member: 50987">Agreed.&nbsp; I wasn't implying that this was IT's fault; Pelor knows they are the unsung heroes of every business.&nbsp; I have no doubt they are doing the best they can do within the limitations they were given.It's those limitations that are driving me crazy.I set my alarm for 2:00 this morning, and I got up to check again.&nbsp; I was able to download the .ZIP file to my thumb drive, and then I went back to bed without even opening it.&nbsp; (It's been a long week.)&nbsp; So I think it was mostly a server demand issue.&nbsp; (And I agree with you completely...they were probably hamstrung by legal, which will always be a problem.&nbsp; Always.)You are only half-right, though.&nbsp; It isn't &quot;nerdrage,&quot; it is &quot;customer dissatisfaction.&quot;&nbsp; And it isn't about entitlement, it is about delivery...we were invited to a party, and when we showed up, we were told the party was postponed until further notice.&nbsp; They knew how many guests to expect (they required a digital RSVP from every single person), and they knew how much cake would be needed (they knew the file sizes and bandwidth.)&nbsp; We aren't vagrants who showed up expecting a handout; we all had personal invitations from the host.&nbsp; So we are well within our rights to complain.This, right here, is why I even posted this from my blog in the first place.&nbsp; In a few months, I want to be able to point to this thread and say &quot;Look at how far they have come!&quot; or, more likely, &quot;See?!&nbsp; They still haven't learned!!&quot;</blockquote>

[QUOTE="CleverNickName, post: 5921469, member: 50987"] Agreed. I wasn't implying that this was IT's fault; Pelor knows they are the unsung heroes of every business. I have no doubt they are doing the best they can do within the limitations they were given. It's those limitations that are driving me crazy. I set my alarm for 2:00 this morning, and I got up to check again. I was able to download the .ZIP file to my thumb drive, and then I went back to bed without even opening it. (It's been a long week.) So I think it was mostly a server demand issue. (And I agree with you completely...they were probably hamstrung by legal, which will always be a problem. Always.) You are only half-right, though. It isn't "nerdrage," it is "customer dissatisfaction." And it isn't about entitlement, it is about delivery...we were invited to a party, and when we showed up, we were told the party was postponed until further notice. They knew how many guests to expect (they required a digital RSVP from every single person), and they knew how much cake would be needed (they knew the file sizes and bandwidth.) We aren't vagrants who showed up expecting a handout; we all had personal invitations from the host. So we are well within our rights to complain. This, right here, is why I even posted this from my blog in the first place. In a few months, I want to be able to point to this thread and say "Look at how far they have come!" or, more likely, "See?! They still haven't learned!!" [/QUOTE]

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