Menu
News
All News
Dungeons & Dragons
Level Up: Advanced 5th Edition
Pathfinder
Starfinder
Warhammer
2d20 System
Year Zero Engine
Industry News
Reviews
Dragon Reflections
White Dwarf Reflections
Columns
Weekly Digests
Weekly News Digest
Freebies, Sales & Bundles
RPG Print News
RPG Crowdfunding News
Game Content
ENterplanetary DimENsions
Mythological Figures
Opinion
Worlds of Design
Peregrine's Nest
RPG Evolution
Other Columns
From the Freelancing Frontline
Monster ENcyclopedia
WotC/TSR Alumni Look Back
4 Hours w/RSD (Ryan Dancey)
The Road to 3E (Jonathan Tweet)
Greenwood's Realms (Ed Greenwood)
Drawmij's TSR (Jim Ward)
Community
Forums & Topics
Forum List
Latest Posts
Forum list
*Dungeons & Dragons
Level Up: Advanced 5th Edition
D&D Older Editions, OSR, & D&D Variants
*TTRPGs General
*Pathfinder & Starfinder
EN Publishing
*Geek Talk & Media
Search forums
Chat/Discord
Resources
Wiki
Pages
Latest activity
Media
New media
New comments
Search media
Downloads
Latest reviews
Search resources
EN Publishing
Store
EN5ider
Adventures in ZEITGEIST
Awfully Cheerful Engine
What's OLD is NEW
Judge Dredd & The Worlds Of 2000AD
War of the Burning Sky
Level Up: Advanced 5E
Events & Releases
Upcoming Events
Private Events
Featured Events
Socials!
EN Publishing
Twitter
BlueSky
Facebook
Instagram
EN World
BlueSky
YouTube
Facebook
Twitter
Twitch
Podcast
Features
Top 5 RPGs Compiled Charts 2004-Present
Adventure Game Industry Market Research Summary (RPGs) V1.0
Ryan Dancey: Acquiring TSR
Q&A With Gary Gygax
D&D Rules FAQs
TSR, WotC, & Paizo: A Comparative History
D&D Pronunciation Guide
Million Dollar TTRPG Kickstarters
Tabletop RPG Podcast Hall of Fame
Eric Noah's Unofficial D&D 3rd Edition News
D&D in the Mainstream
D&D & RPG History
About Morrus
Log in
Register
What's new
Search
Search
Search titles only
By:
Forums & Topics
Forum List
Latest Posts
Forum list
*Dungeons & Dragons
Level Up: Advanced 5th Edition
D&D Older Editions, OSR, & D&D Variants
*TTRPGs General
*Pathfinder & Starfinder
EN Publishing
*Geek Talk & Media
Search forums
Chat/Discord
Menu
Log in
Register
Install the app
Install
Upgrade your account to a Community Supporter account and remove most of the site ads.
Enchanted Trinkets Complete--a hardcover book containing over 500 magic items for your D&D games!
Community
General Tabletop Discussion
*TTRPGs General
Problems with Dragon and Dungeon Subscriptions in Australia
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="Arawyn" data-source="post: 1068344" data-attributes="member: 9671"><p>I signed up FOR DRAGON and DUNGEON on the paizo website on MaY-16 (IIRC).</p><p></p><p>I heard there was a large demand so I just waited. </p><p>Here is a rundown of my efforts in sorting this problem out and trying to understand what is going wrong.</p><p></p><p>Note the dates between emails, reponse times have been pathetic.</p><p></p><p></p><p>After a month I received a letter saying there was problems with my credit card.</p><p>I was told this was fixed by the rep at (Dragon@pcspublink.com).</p><p>(My card expired two weeks after I "signed up", they tried to charge my card almost a month after I tried</p><p>to subscribe).</p><p></p><p>On June-18, I gave the rep the new expiry date.</p><p></p><p>On June-24, Rep told me the issues Dragon 310, and Dungeon 101 would be posted out shortly.</p><p></p><p>On July-14, I saw no charge on my Credit Card statement and no issues and I emailed the Rep asking what was wrong</p><p></p><p>On July-25, I got a response that the Rep hoped I would get the issues shortly and the credit card</p><p>was charged on Jul-24.</p><p></p><p>On July-29, I emailed back that I had received nothing as of yet.</p><p></p><p>On July-30, the Rep said she would send them again.</p><p></p><p>On Aug-1, I got a Post Office Box (in case something funny is going, not that I have problem with my other five magazine subscriptions) and emailed my change of address details (see below).</p><p></p><p>On Aug-8, I called the Paizo offices and left a voicemail asking what is happening.</p><p></p><p>On Aug-10 I emailed again asking what is happening?</p><p></p><p>On Aug-11 I check my new statement and still no transaction for subscription.</p><p></p><p></p><p>Sick and tired of this and not getting the truth from PCS I looked up Erik Mona's email address here and he forwarded me to Paizo's CS team.</p><p></p><p>I was told they will be handling subscriptions and are not using PCS anymore.</p><p></p><p>I was told to subscribe again and got an error when trying to do so. I emailed the CS team at Paizo back (two days ago) and have not recieved a response.</p><p></p><p>Personally I am sick of the lies and excuses, but there is a new team working on it now and I will give them the benefit of the doubt (despite still not being ANY closer to a magazine). </p><p></p><p>I hope I don't get burnt again...</p><p></p><p>regards,</p><p>Arawyn</p></blockquote><p></p>
[QUOTE="Arawyn, post: 1068344, member: 9671"] I signed up FOR DRAGON and DUNGEON on the paizo website on MaY-16 (IIRC). I heard there was a large demand so I just waited. Here is a rundown of my efforts in sorting this problem out and trying to understand what is going wrong. Note the dates between emails, reponse times have been pathetic. After a month I received a letter saying there was problems with my credit card. I was told this was fixed by the rep at (Dragon@pcspublink.com). (My card expired two weeks after I "signed up", they tried to charge my card almost a month after I tried to subscribe). On June-18, I gave the rep the new expiry date. On June-24, Rep told me the issues Dragon 310, and Dungeon 101 would be posted out shortly. On July-14, I saw no charge on my Credit Card statement and no issues and I emailed the Rep asking what was wrong On July-25, I got a response that the Rep hoped I would get the issues shortly and the credit card was charged on Jul-24. On July-29, I emailed back that I had received nothing as of yet. On July-30, the Rep said she would send them again. On Aug-1, I got a Post Office Box (in case something funny is going, not that I have problem with my other five magazine subscriptions) and emailed my change of address details (see below). On Aug-8, I called the Paizo offices and left a voicemail asking what is happening. On Aug-10 I emailed again asking what is happening? On Aug-11 I check my new statement and still no transaction for subscription. Sick and tired of this and not getting the truth from PCS I looked up Erik Mona's email address here and he forwarded me to Paizo's CS team. I was told they will be handling subscriptions and are not using PCS anymore. I was told to subscribe again and got an error when trying to do so. I emailed the CS team at Paizo back (two days ago) and have not recieved a response. Personally I am sick of the lies and excuses, but there is a new team working on it now and I will give them the benefit of the doubt (despite still not being ANY closer to a magazine). I hope I don't get burnt again... regards, Arawyn [/QUOTE]
Insert quotes…
Verification
Post reply
Community
General Tabletop Discussion
*TTRPGs General
Problems with Dragon and Dungeon Subscriptions in Australia
Top
