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Message: <blockquote data-quote="Greg V" data-source="post: 7678822" data-attributes="member: 31270">Hi Desh-Rae-Halra,Thanks for your reply.I was actually meaning 4 cents on the dollar based on roughly $200,000 pledged, so that if a backer had pledged $100 he'd basically get $4 back. But either way, your point is dead-on; it doesn't really fix anything.It's funny that you mention the idea of pdfs, because that was exactly what we talked about too back when all this was new. We ultimately concluded that while it might work for some, it did not in any real way compensate people for the potentially hundreds of dollars they had spent on minis and decided it would probably make it look like we were just trying to do some cheap dodge that would save face. Our conclusion was that there was really no way for us to fix it and that we'd need to just be transparent about what occurred and take our lumps from the people who got hosed on the thing.However, having said that, I'm betting that for anyone who was willing to accept pdfs as compensation we'd probably be willing to do so. Customer service has always been one of our top priorities and I see messageboard comments frequently here or at Paizo by people whose order might have gotten screwed up somehow in shipping, damage, or whatever and in the process of us fixing it got extra goodies thrown for good measure. So with that and the fact that we had thought of it too as well, I'm guessing there's a good chance we could do something like that.I say "I'm guessing" because I'd have to present the idea to Matt and Bill for their approval as well. I posted here of my own accord rather than as some sort of planned company response. But let me do that and I'll post back here to let you and anyone else interested know what we can do. I'm in clinical rotations right now, so I don't have much free time during weekdays, but we're scheduled to have a conference call this weekend in regards to our upcoming Northlands Saga KS so I'll run it by them then and get an official FGG response on it. I may want to get that list of email addresses from you if it's something that we can do a mass email blast on, though I'm not sure about that part because I'd imagine that for a lot of people the offer of pdfs might just inflame them rather than assuage, which we absolutely do not want to do. Folks have taken enough shots on this without getting the idea that we're trying to buy them off or something.Anyway, like ehren37 above, I appreciate your comments. And thanks for bringing up the pdf thing; we had kind of set that aside as implausible some time ago, so I'm glad that there are those who would be good with something like that. I'll post what I find out about it early next week.Greg</blockquote>

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