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Rackham's Confrontation Miniatures
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<blockquote data-quote="Moto Jojo" data-source="post: 96331" data-attributes="member: 562"><p><strong>stay away from New Wave</strong></p><p></p><p>I want to chip in about New Wave, the mail order site that you linked to. I don't have any comment about the Confrontation minis except to say that I love the look of 'em, but haven't worked up to ordering any yet.</p><p></p><p>Unless you've personally had a good experience with New Wave already, _don't_ order from these yahoos. I've had incredibly terrible service. A friend and I both ordered unrelated minis from them in January. When you order, the only confirmation you get is a "Thanks for your order" email without any details on how to track the order. When our orders arrived after two weeks, both of them had backordered items (which amounted to half of my order). The items were circled on the invoice and had a handwritten "backordered" note, without any elaboration on when they might get them in. It took my friend about a week and a half to get in contact with them, at which point he asked them to cancel the backorder and just give him a refund. He hasn't gotten one yet. I called and emailed around the same time, and never managed to get hold of anyone. About two weeks after my partial order arrived, I finally got a voicemail message from them, to their partial credit, telling me that they weren't going to be able to get the minis I'd ordered, and the lady offered something else from their catalogue instead. I called back, getting their voicemail, and told them I'd prefer a refund. That was over three weeks ago. I've called back several times and emailed them also, and the single time I managed to speak to someone, she said she'd have to talk to some other lady to figure out what was going on and call me back. She hasn't yet, and I haven't been refunded yet.</p><p></p><p>Phew... sorry for the venting. New Wave just makes me fuming-angry, and I felt the need to warn other potential customers away.</p><p></p><p>Here's a link to an alternate online vendor for Confrontation minis: <a href="http://www.fantization.com/cgi-bin/cart/mshop2.pl/SID=F-2002033129/page=Conf_Index.html" target="_blank">Fantization</a> </p><p>I haven't ordered from these guys, so I can't speak for their service. They have a better gallery for browsing the minis, though.</p></blockquote><p></p>
[QUOTE="Moto Jojo, post: 96331, member: 562"] [b]stay away from New Wave[/b] I want to chip in about New Wave, the mail order site that you linked to. I don't have any comment about the Confrontation minis except to say that I love the look of 'em, but haven't worked up to ordering any yet. Unless you've personally had a good experience with New Wave already, _don't_ order from these yahoos. I've had incredibly terrible service. A friend and I both ordered unrelated minis from them in January. When you order, the only confirmation you get is a "Thanks for your order" email without any details on how to track the order. When our orders arrived after two weeks, both of them had backordered items (which amounted to half of my order). The items were circled on the invoice and had a handwritten "backordered" note, without any elaboration on when they might get them in. It took my friend about a week and a half to get in contact with them, at which point he asked them to cancel the backorder and just give him a refund. He hasn't gotten one yet. I called and emailed around the same time, and never managed to get hold of anyone. About two weeks after my partial order arrived, I finally got a voicemail message from them, to their partial credit, telling me that they weren't going to be able to get the minis I'd ordered, and the lady offered something else from their catalogue instead. I called back, getting their voicemail, and told them I'd prefer a refund. That was over three weeks ago. I've called back several times and emailed them also, and the single time I managed to speak to someone, she said she'd have to talk to some other lady to figure out what was going on and call me back. She hasn't yet, and I haven't been refunded yet. Phew... sorry for the venting. New Wave just makes me fuming-angry, and I felt the need to warn other potential customers away. Here's a link to an alternate online vendor for Confrontation minis: [URL=http://www.fantization.com/cgi-bin/cart/mshop2.pl/SID=F-2002033129/page=Conf_Index.html]Fantization[/URL] I haven't ordered from these guys, so I can't speak for their service. They have a better gallery for browsing the minis, though. [/QUOTE]
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