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<blockquote data-quote="Gizzard" data-source="post: 96451" data-attributes="member: 527"><p>More slamming New Wave: I've told this story on these boards before, but I think its probably a good idea to keep warning people about New Wave. I dealt with them 2 times; one perfectly fine order and then one order that went slightly bad.</p><p>After that I dealt with them 2 more times (involuntarily!) because they sent me crap I hadnt ordered.</p><p></p><p>The order that went slightly bad went the infamous "backorder" route described in a previous post. The first I heard of the backorder was when I opened my box and found that I didnt get all my stuff; I figured that the missing item was a couple days behind and that it wasnt worth the bother of cancelling. After a month or so, my backordered item showed up. Not horrible, but enough to dampen my enthusiasm for New Wave a bit.</p><p></p><p>About four months later, I got a box from New Wave in the mail. How odd. I opened it up and it was full of Blood Bowl. I dont play Blood Bowl, I dont want Blood Bowl and so on. I called New Wave and played phone tag with them for a couple of weeks, trying to convince them that I had a box of Blood Bowl that they might want back. It was never charged to my credit card, eventually someone called me back and arranged for a UPS guy to pick the box up. Strange.</p><p></p><p>And even more surreal, the same thing happened again after another 4 months. This time I only called them twice before giving up on ever getting through to someone who cared. They just dont like to return calls. An excuse I heard a lot was "Oh, Bob handles that. But he just went out for lunch. I'll have him call you." Unsurprisingly, the mythical "Bob" never would call back. Oh well.</p><p></p><p>None of these experiences are earth-shatteringly horrible; actually, I ended up with $200 worth of Blood Bowl for free out of the whole experience. But its pretty clear that New Wave cant run their shipping department <strong>or</strong> their customer service department in an even close to competent way. I wouldnt touch them with the proverbial 10 foot pole.</p></blockquote><p></p>
[QUOTE="Gizzard, post: 96451, member: 527"] More slamming New Wave: I've told this story on these boards before, but I think its probably a good idea to keep warning people about New Wave. I dealt with them 2 times; one perfectly fine order and then one order that went slightly bad. After that I dealt with them 2 more times (involuntarily!) because they sent me crap I hadnt ordered. The order that went slightly bad went the infamous "backorder" route described in a previous post. The first I heard of the backorder was when I opened my box and found that I didnt get all my stuff; I figured that the missing item was a couple days behind and that it wasnt worth the bother of cancelling. After a month or so, my backordered item showed up. Not horrible, but enough to dampen my enthusiasm for New Wave a bit. About four months later, I got a box from New Wave in the mail. How odd. I opened it up and it was full of Blood Bowl. I dont play Blood Bowl, I dont want Blood Bowl and so on. I called New Wave and played phone tag with them for a couple of weeks, trying to convince them that I had a box of Blood Bowl that they might want back. It was never charged to my credit card, eventually someone called me back and arranged for a UPS guy to pick the box up. Strange. And even more surreal, the same thing happened again after another 4 months. This time I only called them twice before giving up on ever getting through to someone who cared. They just dont like to return calls. An excuse I heard a lot was "Oh, Bob handles that. But he just went out for lunch. I'll have him call you." Unsurprisingly, the mythical "Bob" never would call back. Oh well. None of these experiences are earth-shatteringly horrible; actually, I ended up with $200 worth of Blood Bowl for free out of the whole experience. But its pretty clear that New Wave cant run their shipping department [B]or[/B] their customer service department in an even close to competent way. I wouldnt touch them with the proverbial 10 foot pole. [/QUOTE]
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