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<blockquote data-quote="Azgulor" data-source="post: 3839873" data-attributes="member: 14291">Scott, I recognize that there is a fine line WotC has to walk between too much and too little info.&nbsp; I don't condone personal attacks directed at WotC employees.&nbsp; As a big fan of capitalism, I don't begrudge WotC for wanting to make a profit.&nbsp; With all due respect however, WotC is not setting the high-water mark as the industry leader for &quot;interactivity&quot; or &quot;responsiveness&quot;.I'll tell you what I (and I think a lot of other people) want:The respect and commitment to customers exhibited by companies like Paizo, Green Ronin, and others of what I would call the &quot;premier&quot; 3rd party publishers.Using Paizo as an example, the loss of Dragon and Dungeon could have been a critical blow.&nbsp; WotC didn't do themselves any favors with how it was handled.&nbsp; I'm sure WotC had valid business reasons behind the move.&nbsp; Paizo went out of their way to portray WotC in the best possible light given the situation (and continues to do so to this day) while WotC was largely silent.&nbsp; Rather than suffer the loss and lick their wounds, they redirected their energies into new products, producing Pathfinder and Gamemastery modules.&nbsp; In my opinion, in doing so, they have become the high-water mark by which I compare other RPG companies, both from a product and customer focus perspective.Paizo, Green Ronin, and these other &quot;Premier Players&quot; don't tell their customers that they're doing things wrong, that their prior products are broken, or preach the inevitability of change and how customers need to get on board the train or be left behind.&nbsp; They inform their customers why they make changes in their products and business plans, and provide tangible examples of what they're doing to stay interactive and responsive.When Green Ronin began development on True20, they told their customers the business reasons behind the move.&nbsp; When they took Freeport in a setting-only direction, they highlighted how companion books would supplement the setting with different rules sets.The reality is, these companies have to be responsive to their customers.&nbsp; They aren't the 800 lb. gorilla of the RPG industry.&nbsp; I think everyone acknowledges that WotC is, but you aren't doing yourselves any favors by rubbing your customers noses in it.&nbsp; And whether you believe you are doing so or not, many of your customers are feeling that way.Sorry to take things off topic a bit, but I don't think WotC is being interactive or responsive enough.&nbsp; I recognize I'm just one customer among many.&nbsp; Quality and customer focus speak for themselves.&nbsp; Just because a company says they're for those things doesn't make it true even when the employees believe it to be the case.&nbsp; You can't tell you're customers &quot;trust us, we love D&amp;D and know what we're doing&quot;, you have to show your customers why they should trust you.&nbsp; For this gamer of 20+ years, that is where WotC is falling far, far behind companies like Paizo, Green Ronin, and others.</blockquote>

[QUOTE="Azgulor, post: 3839873, member: 14291"] Scott, I recognize that there is a fine line WotC has to walk between too much and too little info. I don't condone personal attacks directed at WotC employees. As a big fan of capitalism, I don't begrudge WotC for wanting to make a profit. With all due respect however, WotC is not setting the high-water mark as the industry leader for "interactivity" or "responsiveness". I'll tell you what I (and I think a lot of other people) want: The respect and commitment to customers exhibited by companies like Paizo, Green Ronin, and others of what I would call the "premier" 3rd party publishers. Using Paizo as an example, the loss of Dragon and Dungeon could have been a critical blow. WotC didn't do themselves any favors with how it was handled. I'm sure WotC had valid business reasons behind the move. Paizo went out of their way to portray WotC in the best possible light given the situation (and continues to do so to this day) while WotC was largely silent. Rather than suffer the loss and lick their wounds, they redirected their energies into new products, producing Pathfinder and Gamemastery modules. In my opinion, in doing so, they have become the high-water mark by which I compare other RPG companies, both from a product and customer focus perspective. Paizo, Green Ronin, and these other "Premier Players" don't tell their customers that they're doing things wrong, that their prior products are broken, or preach the inevitability of change and how customers need to get on board the train or be left behind. They inform their customers why they make changes in their products and business plans, and provide tangible examples of what they're doing to stay interactive and responsive. When Green Ronin began development on True20, they told their customers the business reasons behind the move. When they took Freeport in a setting-only direction, they highlighted how companion books would supplement the setting with different rules sets. The reality is, these companies [I]have[/I] to be responsive to their customers. They aren't the 800 lb. gorilla of the RPG industry. I think everyone acknowledges that WotC is, but you aren't doing yourselves any favors by rubbing your customers noses in it. And whether you believe you are doing so or not, many of your customers are feeling that way. Sorry to take things off topic a bit, but I don't think WotC is being interactive or responsive enough. I recognize I'm just one customer among many. Quality and customer focus speak for themselves. Just because a company says they're for those things doesn't make it true [I]even when the employees believe it to be the case[/I]. You can't tell you're customers "trust us, we love D&D and know what we're doing", you have to [I]show[/I] your customers why they should trust you. For this gamer of 20+ years, that is where WotC is falling far, far behind companies like Paizo, Green Ronin, and others. [/QUOTE]

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