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Message: <blockquote data-quote="AuroraGyps" data-source="post: 2918434" data-attributes="member: 1166">My mother went to Home Depot yesterday to get some shelves and fluorescent light bulbs.  She was going to use the $25 gift certificate she got a month or so ago, when she was almost hit by some wooden shelves with plants on it (it was outside & it had gotten really windy).  It just missed her head, her extremely bad back, & her legs.  The plants (small hydrangeas about 1' tall) did brush down her legs and she got pretty wet.  The people putting out the plants (not Home Depot workers, the plant company's people) were there and made sure she was ok & cleaned up the mess, but didn't do much else, probably because it happened at Home D.  A couple of customers checked to see if she was alright too and one left her name & number as a witness.OK, the gardening department was kinda busy, but the 2 cashiers and the couple of other workers pretty much just quick asked if mom was ok (to which she would answer, " I think so... I'm pretty wet though") and kept working.  Nobody even got her some paper towels to dry off the back of her pants.I told her to file an accident report.  She might feel okay now, but tomorrow something could be wrong.  We asked for a manager.  It took the manager almost 30 minutes to get to us, for which she did apologize saying that the manager's office was on the other side of the store.  She asked what kind of help we got from employees, even if mom was offered some towels to dry off, and we told her what little they did.  Few days later, we got a call from whoever calls in this kind of situation.  Mom mentioned how little she was helped, but he didn't have much to say about that.Jump to yesterday.  Mom goes and she's carrying her new tote/purse.  She grabs a cart (she has to due to her back) and puts the purse in the baby seat.  She shops, tries to get help from an employee that has no idea what he's talking about, pays & leaves.  Puts her stuff into the car and drives home... where she realizes she forgot her purse in the cart in the parking lot (she's over 60 and has a lot on her mind, so her brain sometimes get really overloaded and flakey... plus new purse that she's not used to).She calls Home D. when she gets into the kitchen.  No, nobody's turned in a purse.  So she goes back to take a look... nothing in the lot or at customer service.  When she gets home, she is in tears.  Broke my heart.  You got to realize that not only is her license, credit cards, SS card, registration, and some cash in there, but some of my & my grandmother's info (we are part of the al lot on her mind <img src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f641.png" class="smilie smilie--emoji" loading="lazy" width="64" height="64" alt=":(" title="Frown    :("  data-smilie="3"data-shortname=":(" /> ) my mom's meds (a lot of them controlled substances), and other stuff.  So we ( I made most of the calls... I can't use the phone usually, but when something goes wrong, I'm the woman) started to cancel cards.  I made my mother go fill out a report with the police.  I called Home D. to give her name & number so if they found anything, anywhere, they could call us.This all happened between 3 PM and 4:30PM I'd say.  At 9 PM we get a call from Home Depot.  Get this... they had the purse the whole time!  Someone turned it in right after my mom left the first time.  What is wrong with these people?  A hat, a coat, even some cash with no ID I get that you can't do much, but wait for an owner to hopefully show up.  This was an entire purse!  Why didn't someone look inside, find her ID, write down the info, and then call information?  And don't say something about maybe there's a company policy about not doing that, because that's just dumb.  Have a manager and someone else there to do it.  Does anybody know about common courtesy or consideration?  I mean really, about 6 hours to let her know they had it?  That's pathetic.  It's just really sad.  I worked at a Wegmans for almost 2 years, and was a customer for over 10 years before that, and while I might have had a small problem or two (they are human, things happen) I couldn't tell what they might be.  This however, I will remember for a LONG time.  Plus, they've lost customers.  Yeah, it's only the three of us, but at least we'll stand by our principles.Rant over.  Thanks for place to do it.</blockquote>

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