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Message: <blockquote data-quote="Jdvn1" data-source="post: 2918506" data-attributes="member: 26424">Well, this is certainly good for me to see.Working in a retail store, I've had this happen a number of times. One employee or manager will find something someone lost, and set it aside so that it can be easily retrieved. In theory. However, the employee/manager won't tell anyone, "By the way, someone lost something... if anyone calls, I have it here."Then, the customer calls, asking if anything has been turned in. Of course, it's never the same employee/manager answering the phone as the one who found it (there's a reason for this that doesn't really matter--at least in some stores).So, the person answering the phone will look around the information desk, and ask some employees and possibly one of the managers on duty (depending on the hour, there can be a number of manangers working... 3pm is one of these hours), but the one manager that is asked won't know anything about it.The person answering the phone goes back to the waiting customer, "Sorry, I asked around, and not even the manager knew anything about it."Happens all too often. Whenever I find something, I'll try to inform every person on staff if I can--at least most of the managers and other people who might answer the phone. This doesn't always happen, and it frustrates me. Some of the customers are very friendly and I'd hate to have to actively worry that every one in a potential thief. If someone loses something in my store, I'd like to think that we'd safeguard the item until the customer returns.That's idealistic, of course. There have been thefts in my store, and some customers have been stolen from. There's nothing I can do about it.The situation sucks. It's partially the person-who-found-the-lost-item's fault for not telling everyone that something was found, and it's partially the person-who-answered-the-phone's fault for not asking enough people. There is a lost-and-found area, but most employees I've seen don't use it, or have different lost-and-found areas.</blockquote>

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