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Message: <blockquote data-quote="Wycen" data-source="post: 2920651" data-attributes="member: 13732">Sorry you and your mom had to go through all that.It isn't the first time I've heard bad things about Home Depot employees.  I think it is much easier for those who do customer service "virtually" than those who have to do it face to face.I am a customer service rep, which means I answer phones and questions, take order, plus random stuff the manager needs as well as invoice customers each day.  90 or 95% of our interaction with customers is over the phone, and it is soOOoo much easier to feign a good day or attitude over the phone.And of course, we, the customer, never know the whole deal with what's going on with the employees.  Thursday is a great example.  We were down one employee all day, she is on vacation.  Another employee had to wait at home for the cable guy.  For FIVE DAMN HOURS! :grumble:So that's two people answering the phones, unless you count the manager and sales reps who are on the phone all day themselves.  Then add those customers who have decided they only want to talk to one person.  I can't tell the guy, "this is really a bad time to call, your order is NOT as important as the rest of our customers and it is really inconvenient that you only want to talk to me.  Especially because I told you already that we don't have what you want in stock.  And it is a time consuming process to find out if our other warehouses have it.  And not to mention we are having a price increase effective in July, AND because we don't have stock I can't give you an accurate price quote.  Oh, I'd really like to enjoy this burnt piece of meat that used to be a steak, but you and our other customers wont let me."  Yeah, I need to forget Thursday happened  <img src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f641.png" class="smilie smilie--emoji" loading="lazy" width="64" height="64" alt=":(" title="Frown    :("  data-smilie="3"data-shortname=":(" /> On the other hand, there are those rare customers who suddenly make your day when they call.  I have a pretty select cadre of customers who fall into this category, but there is always the chance someone can slide from "normal customer" to elite.</blockquote>

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