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Message: <blockquote data-quote="alan" data-source="post: 3007521" data-attributes="member: 17379">My main point comes from Clark's comment:He then goes on to state that:This implies (to me) that Clark thinks that the main value of the product lies in it's scarcity, and that an inexpensive pdf would lower the perceived worth of the print product.I can completely understand this. Perhaps offering it after the product has been out for 3 months may have been a better strategy? (Don't sales fall off precipitously after a month or two?) Or offer it at the current high price now, and discount it later.However, it is a fact of customer service that most of your customers DON'T know you. It may be the truth that the customer I am attempting to help is an idiot - yet I don't insult them. Sometime tact is a bit more important than honesty in business relationships.I have no vested interest in RAR - yet in reading the post, I was compelled to respond as a (now former) NG customer who was stunned by the content, and the thinking behind it.</blockquote>