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Message: <blockquote data-quote="sjmiller" data-source="post: 4390536" data-attributes="member: 17262">You know, I rated them a 3, but not for all the reasons some might think.  Outside of their RPG division, I have had nothing but positive experience with WotC.Recently I bought a copy of Heroscape Master Set 2.  I discovered that one of the figures was missing.  I called them up (WotC handles HS now) and the guy was friendly, figured out exactly what figure I was missing, and set it up for me to receive it.  He then asked how I liked the game, we traded stories about our experiences with it, and he really showed his enthusiasm for the game.  That rates WotC extremely high in my book.  I had similar experience in the past whenever I called their CS line about board games or non-collectible card games.The RPG division has been a bit of a letdown.  I am not keen on the latest edition of D&D, nor am I thrilled with the marketing of it.  The books look okay, but it appears that editing is not the highest quality.  The character sheet fiasco, the pdf disaster, the nightmare which is the GSL (as a writer/editor for a small game company, this is a big deal), the DDI (or lack there of), all seem like they are coming from a company set to drive a wedge between it and its former fanbase.That is what lowered my rating of either a 4 or 5 down to a 3.  Wish I could rate them higher based on my non-RPG experience, but that is how I see it.</blockquote>