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Message: <blockquote data-quote="SteveC" data-source="post: 6236923" data-attributes="member: 9053">Well, that's a good point. Of course the fact that I actually purchase product from them and have been doing so since I saved up money for the White Box back in the 70s, and have stuck with them ever since tends to disagree with you a little on that.But at the same time: 4E was released based on survey results. Lots of them. So if you don't like 4E, I suppose that would support my Bizarro World theory. And now Next is coming out with a "anything but 4E" mentality, and so, I'd say that also supports the Bizarro World theory, since the two products are pretty much polar opposites.The majority of WotC's customers at the moment are subscribers to DDI, since that's the only real product they've actually released recently, and those subscriptions dwarf the recent PDF re-releases. Those people are their customers, and the majority of what they're getting is 4E support. I would assume that if you've been a continuing DDI customer, you actually want to use the 4E content and the character builder, since there isn't much else there. Now Next has nothing to do with 4E, so, I suspect it's likely that WotC is looking much more to their hypothetical "lapsed customers" than to their current base. I think that's a mistake, much like the seeming hostility to their (then) customer base back with 4E was being developed.So, yeah, I'm going to stick with the "WotC has great resources to survey their customers, but does a poor job of interpreting the results." I think you can like 3X, 4E or Next and agree with that sentiment, if you look at different time points.</blockquote>

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