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Community
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Retail Gaming Store Economics [LONG]
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<blockquote data-quote="WizarDru" data-source="post: 635512" data-attributes="member: 151"><p>Sam, I would also investigate some of the larger distributors, and what options they offer.</p><p></p><p>Diamond (the comics distributor) presented one of my comic/FLGS in DE with a POS system. I believe they sold it to him at a reduced cost (possibly a fairly negligeble one...they strongly encouraged him to purchase and use it). Their motivation was to encourage him to use them as his distributor, and they both benefited from the accurate sales information and ordering estimates.</p><p></p><p>This FLGS in particular (which I believe is still in operation) had a huge shop, with normal books, used books, games, comics and other assorted oddness. A very cool store to hang, but his product turnover was terrible, and it was clear that he wasn't making much money...it was a labor of love.</p><p></p><p>Folks like you and me, with a family to look after...well, we can't afford that level of recklessness. I contend that a well-run FLGS will get and keep my business. Too many of them are run by, well...gamers. </p><p></p><p>Case in point: I went to one of my local FLGSs this past weekend, the Compleat Strategist (which is a chain, as it happens). They carry a good inventory, have the latest product <em>usually</em> and are somewhat knowledgable. That said, their service is criminally bad. The staff is more involved in playing games than running the store, from what I can see. I went in, and unable to find some products I wanted, I ordered them from the store (in my effort to support them). Two weeks pass, and I hear nothing. I call, only to find that no one knows what's happened to the order, and that apparently the NY office never fulfilled it...even though they shipped some items to general inventory that I had ordered...which then disappeared off of the shelves. They pulled the one that remained, and are trying again (BadAxes' HoHF:Elves, in case you're curious). If I had known, I would have just ordered directly from BadAxe or an online store....and I may yet, if they don't cough up the goods. </p><p></p><p>I shouldn't have to wave to get the manager or cashier's attention, pulling him away from a game of magic, diplomacy or Warhammer. That would seem obvious, but it really isn't, apparently.</p></blockquote><p></p>
[QUOTE="WizarDru, post: 635512, member: 151"] Sam, I would also investigate some of the larger distributors, and what options they offer. Diamond (the comics distributor) presented one of my comic/FLGS in DE with a POS system. I believe they sold it to him at a reduced cost (possibly a fairly negligeble one...they strongly encouraged him to purchase and use it). Their motivation was to encourage him to use them as his distributor, and they both benefited from the accurate sales information and ordering estimates. This FLGS in particular (which I believe is still in operation) had a huge shop, with normal books, used books, games, comics and other assorted oddness. A very cool store to hang, but his product turnover was terrible, and it was clear that he wasn't making much money...it was a labor of love. Folks like you and me, with a family to look after...well, we can't afford that level of recklessness. I contend that a well-run FLGS will get and keep my business. Too many of them are run by, well...gamers. Case in point: I went to one of my local FLGSs this past weekend, the Compleat Strategist (which is a chain, as it happens). They carry a good inventory, have the latest product [i]usually[/i] and are somewhat knowledgable. That said, their service is criminally bad. The staff is more involved in playing games than running the store, from what I can see. I went in, and unable to find some products I wanted, I ordered them from the store (in my effort to support them). Two weeks pass, and I hear nothing. I call, only to find that no one knows what's happened to the order, and that apparently the NY office never fulfilled it...even though they shipped some items to general inventory that I had ordered...which then disappeared off of the shelves. They pulled the one that remained, and are trying again (BadAxes' HoHF:Elves, in case you're curious). If I had known, I would have just ordered directly from BadAxe or an online store....and I may yet, if they don't cough up the goods. I shouldn't have to wave to get the manager or cashier's attention, pulling him away from a game of magic, diplomacy or Warhammer. That would seem obvious, but it really isn't, apparently. [/QUOTE]
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