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Message: <blockquote data-quote="SiderisAnon" data-source="post: 5748419" data-attributes="member: 44949">Honestly, from my experience, either my friends and I just have really good luck or gaming books don't have the kinds of problems that require them to get returned a lot.I remember having one gaming book that was either badly cut or badly printed because pages weren't right and stuff was missing.  I would have returned it to the FLGS at the time I would imagine.  It was probably 20 years ago, so I don't really remember the details other than the pages were screwed up.  (I don't even remember what system after all this time.)Generally, I buy all my physical books from the local gaming shops, so I know when I pull it off the shelf that it's in good shape.  I've never had a special order come in bad, though the shop could have caught a problem and reordered before I knew about it.  The advantage there is that there's a person with eyeballs on the book when it comes in, so it's not the impersonal warehouse.  (I've only ordered direct from the game company itself once, and that was because they were having a big sale on Mutants and Masterminds right when I wanted to pick up the game.  That went smoothly.)I know the FLGS I used to frequent (not around anymore) was excellent about returns.  I've seen or heard about them doing several returns on defective merchandise.  (I gamed with one of the managers.)  Printing defects do sometimes happen and you occasionally get a bad run of books with poor bindings.  The shop took them back and replaced them without a problem.  They wanted to keep their customers happy and they could probably just send it back to the distributor anyway.I've had a few PDFs I'd like to have returned, however.   Not because they were defective but because they turned out to be so terrible.  Unfortunately, you generally can't return those.  However, the one time I had a problem with my RPGNow account, their customer service was fast, helpful, and polite.  (It wasn't a return; it was a corruption or something in my wishlist.)I'm interested to see what others have to say in this thread because it doesn't seem like there's a lot of defects in gaming books from the local shops I've frequented.  (Or maybe they're just weeding them out before the customer sees them.)</blockquote>

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