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<blockquote data-quote="GMSkarka" data-source="post: 1205479" data-attributes="member: 763">That was uncalled for, Tsyr, and I'd appreciate an apology as public as your slander.As far as this situation goes:&nbsp; I was following the direct instructions of my boss, James Mathe.Our site, clearly, says that all sales are final (this appears on the checkout).&nbsp; This is because we're dealing entirely with electronic products--it has to be this way.&nbsp; We also provide a comments function, so that customers dissatisfied with a publishers product, who have not been able to get recompense through the publisher, can provide their opinions on the product for all to read.I'm sorry that the situation was not to your satisfaction, berdoingg--did you have no success dealing with the publisher in this case?&nbsp; Part of the problem here is that these particular pdfs are from a publisher who isn't actively supporting them--the TSR products are as-is, because that's how they've been provided, and Jim Butler of Bastion Press has put them up for WotC, but they aren't his products, nor is there really anything he can do about the content, since they're archival products for the most part--if they're missing sections, it's because they were never scanned.GMS</blockquote>

[QUOTE="GMSkarka, post: 1205479, member: 763"] That was uncalled for, Tsyr, and I'd appreciate an apology as public as your slander. As far as this situation goes: I was following the direct instructions of my boss, James Mathe. Our site, clearly, says that all sales are final (this appears on the checkout). This is because we're dealing entirely with electronic products--it has to be this way. We also provide a comments function, so that customers dissatisfied with a publishers product, who have not been able to get recompense through the publisher, can provide their opinions on the product for all to read. I'm sorry that the situation was not to your satisfaction, berdoingg--did you have no success dealing with the publisher in this case? Part of the problem here is that these particular pdfs are from a publisher who isn't actively supporting them--the TSR products are as-is, because that's how they've been provided, and Jim Butler of Bastion Press has put them up for WotC, but they aren't his products, nor is there really anything he can do about the content, since they're archival products for the most part--if they're missing sections, it's because they were never scanned. GMS [/QUOTE]

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