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Message: <blockquote data-quote="rpghost" data-source="post: 1205789" data-attributes="member: 2834">This has all gotten blow out of proportion I think...We will of course change the product description or remove the product. But we don't do that instantly, we wait a day or so for it to get resolved by the publisher.In a case where the publisher doesn't make good, we do issue refunds. Have done so in the past, will continue to do so when it make sense.WOTC hired Jim Butler (who is currently in Vagus at a convention) to do the ESD ages ago and made him use thier copies. The product sold on our site is the same as is sold on SV GAMES for years. But in our case we activally attempt to correct these problems. We have done so with the help of Jim (being unpaid might I add) to correct them. In the 2 years that SV GAMES sold these exact same products he's had just a few requests for changes. Now that RPGNow handles these product he gets a LOT more as we try to fix these. But he is only human and can only feel guilty about WOTC's lack of concern so much... so till very recently he has corrected a dozen or so products for us.As for our position, we cannot possibly review/audit all the products. We've said this many times before. No one wants to see the percentages for payment to change just to pay for a staff person to do such things...In short, 99% of the time the publisher corrects the problem and is greatful for someone pointing it out. Usually within a day so we don't change the products instantly as it usually works out fine.Now since I am so busy with our new store, I didn't realise the product in question was a TSR product so when I gave instructions on how to handle it, they were our standard operating procedures.Of course it would be easier if we just replaced your product with another choice, since issuing refunds just ends up costing RPGNow money and time...Hope that helps, sorry you think you got stonewalled. The point was never anything other then to send you to the publisher to get a fixed version.James</blockquote>

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