RPGnow/RPGshop problems: The answer

[Kaptain_Kantrip]

I just read on the ENW home page about the rpgnow/rpgshop being broken. I purchased some pdfs from rpgnow late last week with no problems, but did receive this email message from rpgnow:
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"James who normally answers this email address is not going to be available till the second week in April. We're attending conventions and running on a reduced staff. Please contact custserv@rpgnow.com"
__________________________________________________

This probably means that no one is there to "fix" things while they are out attending conventions. They may not even be aware of anything being wrong.

Hope this helps!

 

[Sir Osis of Liver]

I ordered, of sound mind, Saterday nad as far as i know there were no problems. I got an E-mail yesterday saying my order had shipped. Wierd.

 

[KnowTheToe]

I tried ordering and recieved an email confirming the order. Then two weeks went by and I had heard nothing. I sent an email, again I heard nothing. I sent a second email and got a respnse two business days later, by then I had already sent my third email cancelling my order. Communication is the key to successful online retailing. I may give it another shot, but not for several months.