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ShortQuests -- Pocket Sized Adventures! An all-new collection of digest-sized D&D adventures designed for 1-2 game sessions.

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Message: <blockquote data-quote="chuckdee" data-source="post: 9867888" data-attributes="member: 6804357">Anyone using AI to reduce staffing levels to this extent deserve the pain that is coming. The correct usage of AI, IMO, is to increase the quality-of-life and productivity of your workers, to allow them to more effectively drive your company. Just one example of what I meant above about taking out drudgery - writing unit tests is essential. It's also, to a large extent, drudgery. Creating test data. Scaffolding tests around your functions. Injecting mock dependencies. There are some frameworks that make this less onerous, but even those take away from your productivity. With AI, I start from that, and add on the actual business rules that I need for unit tests. This is about 3-4 hours per 9-12 hours saved.I also work on a service that is used by most of our developers across the entire company. Because of attrition that has nothing to do with AI, but more to do with we have to keep the lights on so our management hasn't restaffed for lost positions, we support this critical service with 3 developers + me being a half developer. And we have developers using this almost 24 hours somewhere in the world 5 days a week, not to mention the production usage. We have built up a large documentation store that almost no one uses, even for the simple questions. Using that as a RAG behind an AI agent, and forcing them to use that as a T1 triage brought down our number of support cases from impossible to merely hard to manage (about 35% over the 8 months its been in use). And when someone comes to us, we have them have the exact question they posed to the agent, so we can have a learning loop to help. It's helped to reduce frustration levels on our side and brought us back from the brink of our small team burning out. And we still have no more help, in case you were wondering.</blockquote>

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