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Message: <blockquote data-quote="Corpsetaker" data-source="post: 6752110" data-attributes="member: 6776548">They knew "exactly" what they were doing. Coming out with a demo and then letting people pre-order after that would have been the smart move because it would have allowed people to make up their minds instead of locking them in to a game they may not like. They essentially made it where in order to play the demo, head start, we needed to pre-order the game first so if you didn't like it then you were stuck. They didn't make their non-refundable policy clear at all because they had it mixed in with all the other stuff in their disclaimer. What happened was it all blew up in their faces and were left with no choice but to refund people. Luckily for some Steam has it's refund policy, but for people like me, I bought directly from the website so I had to fight for my refund. Lucky enough I paid with Paypal and opened up a dispute with them.This is one of those CEO situations where he claims he didn't know what was going on so we have to look at two things, neither which are good. 1: You are either so unobservant that you have failed in your role and therefore should be let go.2: You are lying. I'm sure N-space did their research and knew that people wanted a game that was as close to the rules as possible. I think what we have here is another example of trying to push something else across the table despite telling them it isn't what we want.</blockquote>