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Message: <blockquote data-quote="Raven Crowking" data-source="post: 5316994" data-attributes="member: 18280">When I was running Golden City Comics, and people asked for comic recommendations, I would tell them what I thought was good.  I would also ask what they liked, and point out things that were similar.  My eye was always to two things:  (1)  Making a sale; i.e., find a product that the person would be sufficiently interested in to buy now, and (2)  Making my recommendation valuable; i.e., not pushing crap just so that I could make that sale now.  It is in the best interests of the establishment that solicited opinions are honest, but tempered by knowing the customer, so that the customer can learn to value those opinions.When 4e was still a few months out, and although I did not care for the direction the design was going in, I advised several parents/grandparents to wait before buying D&D so that they wouldn't get stuck having to buy it all over again.  It might not have pushed product off the shelves at the moment, but it helped make my opinion valuable.Of course, we were largely off RPG sales at that time, except by special order, so there wasn't too much immediate lost opportunity to consider.There is a difference between a "What do you recommend?" enquiry and a "Tell us our options" enquiry.  Without knowing the enquiry, it is impossible to know whether or not the store reps did the "best case" thing in this particular instance.All IMHO, of course.  YMMV.RC.When someone asks</blockquote>

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