Upgrade your account to a Community Supporter account and remove most of the site ads.
Enchanted Trinkets Complete--a hardcover book containing over 500 magic items for your D&D games!

Reply to thread

Message: <blockquote data-quote="Merkuri" data-source="post: 4466953" data-attributes="member: 41321">One of the things that bothered me is that I didn't get a response from their customer service department.  I sent them a couple of emails and didn't get any reply.  I don't think I even got an automated response.Yes, it's my own fault that I bought the wrong tickets.  Really, the part that bothers me the most is the "convenience fee" that was charged to everyone involved. Not the amount, the fact that they call it "convenience."  If you're the only place I can buy it from, how is that convenient?  Yes, I know about eBay and Craigslist, but those tickets came from TicketMaster as well.  Charging a convenience fee for that is like charging a convenience fee for clothing bought at a department store, because it's more convenient than shopping at tag sales.The convenience fee, and the fact that even though I noticed my mistake 2 minutes after clicking "submit" it wasn't soon enough.  No other online retailer I know holds you to your transactions like that.  If you buy something on Amazon and realize two minutes later that you don't need that item you can still go in and cancel your order if they haven't started processing it yet (which usually takes an hour or two).I'm not blaming TicketMaster for my mistake.  I'm blaming them for their complete and utter lack of sympathy or any apparent desire to help me fix it.  Is it wrong to expect retailers to be friendly and willing to help?</blockquote>

Verification