dcravey said:
Does anyone know if it is easy to return items under their "satisfaction guaranteed" policy, or does ProFantasy give you a lot of giref if you try to return something? For that metter, is 14 days enought time to geet a good feel for the software, considering the learning curve?
It's been my personal experience that Profantasy customer support is some of the best out there, in any industry. If they say they will take the software back after 14 days, then I have no doubt they will honor that.
14 days should be enough time, but make sure you read (and more importantly follow along) with the 40 page pamphlet (it also installs as a PDF file too) that comes with the software called
CC3 The Essentials. This is key to getting a firm grasp of how the software works and the basic skills you need when using the software.
Reading that pamphlet and following along is key and cannot be stressed enough. It will save you a lot of grief.
The other add-ons like DD3 come with pamphlets/PDFs as well, and you should go through those as well once you get through the main one. Each of the 12 style packs in the Cartographer's Annual 2007 comes with a short (4-6 page) PDF about how to get up and running quickly with the tools in that style pack, so once you get through the CC3 and DD3 pamphlets, you could be mapping in that blue and white dungeon style within 14 days as well. IMHO, If you put a little bit of time and effort in at the begining, CC3 always pays off.
Also, be sure to join the CC Users Group at Yahoo to ask questions, learn about updates, and interact with Profantasy staff and knowlegable users:
http://games.groups.yahoo.com/group/cc2-l/
This mailing list/group is one of the best out there for support. You will find always someone who is willing and can help you if you have any questions, usually rather quickly too.
Also, be sure to look at the official FAQ before you install the software, especially if you are running Windows Vista:
http://www.profantasy.com/service/faq.asp
Finally, if you want to learn more about CC3 and other mapping software and mapping options, I highly recommend joining The Cartographers Guild and asking for opinions and options. It's a wonderful group of people who are very knowledgable and more than willing to help:
http://www.cartographersguild.com