Reply to thread

Message

<blockquote data-quote="LightPhoenix" data-source="post: 5338435" data-attributes="member: 115">The problem is that we are entitled to it, because we're paying for it.&nbsp; CB updates are included in the DDI cost.&nbsp; It's not a matter of internet entitlement, it's a matter of customer dissatisfaction with product.Now, do I think WotC is being unprofessional?&nbsp; Hell no.&nbsp; In fact, I think they're handling it relatively well with the rebates and letting us know*.&nbsp; Are there things they could have done better?&nbsp; Absolutely.&nbsp; However, I think that they're doing a fine customer service job, and some people may be raging for the sake of raging.* Supposedly know, if they Essentials updates are the real reason it's delayed.&nbsp; Mudbunny and others seem to indicate that's not the actual case.&nbsp; In which case, that's a case of the consumer being lied to, which is a big CS no-no.&nbsp; Plus, on a personal level, I think that WotC could have used it to drive a spike in subscriptions by owning up to whatever business is NDA'ed.&nbsp; Assuming, of course, that this NDA stuff is as big as it's being made seem.</blockquote>

[QUOTE="LightPhoenix, post: 5338435, member: 115"] The problem is that we [U]are[/U] entitled to it, because we're [U]paying[/U] for it. CB updates are included in the DDI cost. It's not a matter of internet entitlement, it's a matter of customer dissatisfaction with product. Now, do I think WotC is being unprofessional? Hell no. In fact, I think they're handling it relatively well with the rebates and letting us know*. Are there things they could have done better? Absolutely. However, I think that they're doing a fine customer service job, and some people may be raging for the sake of raging. * Supposedly know, if they Essentials updates are the real reason it's delayed. Mudbunny and others seem to indicate that's not the actual case. In which case, that's a case of the consumer being lied to, which is a big CS no-no. Plus, on a personal level, I think that WotC could have used it to drive a spike in subscriptions by owning up to whatever business is NDA'ed. Assuming, of course, that this NDA stuff is as big as it's being made seem. [/QUOTE]

Verification