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Message: <blockquote data-quote="True_Blue" data-source="post: 5342599" data-attributes="member: 49066">I would say this is unlucky, personally.  What has happened is because people feel like they should expect things that arent agreed upon, the company has to figure that into their business model.  Which means other people potentially have to pay more because some people will try to eek out a little more product than what they deserve.  So basically costs rise to take this into account.I don't believe that WotC literally said they needed to add an extra $1 to the cost so that they can cover this instance by any means.  But its something they have to talk about, plan, etc when it comes down to how much to charge people for a product.  A product costs them X amount of money, but then you have to add in all the unknown's, and this is definitely one of them.I guess its amazing to me that not only do you (sort of) admit that they are following the terms that you agreed to, but that you are proud you can eek even more out of them.  You seem to have the attitude that you should get money back, i.e. part of the product for free, because of what you *expect* to happen, and not what was agreed upon by both parties.  You have entered agreement where you both agreed that you would get X and they would get money, and then you complain that they did not give you X + Y, so you want your money back.  Its definitely an entitlement issue and sad to see more and more in the country.They told you in no uncertain terms that you get Dragon, Dungeon, Monster Builder, all the old CB updates, and any new CB updates *if* they come out that month.  If not CB updates come out that month, than thats just how things fall.  You said "Hey that's cool with me, here's my money" and then paid.  They followed their obligations for the month in September, and then you turn around and are flumoxed they didnt give you an update.You see this as a good thing, that you are able to get up in arms and the company caves and gives you money back because later after the agreement you demanded more than what you agreed upon.  I see it as a bad case of the "entitlements".  You would be livid if WotC came back and said "Hey you know how you paid us $X for a month's of service.. well, we *expected* you to pay $X+2".  You would say "what!? We agreed upon you doing this much and I pay this amount, how could you just assume it would change??"The fact of the matter is that the company is nice enough to go ahead and give you back a refund for the month, and thats very nice of them.  Thats a good Customer Service and a good company right there.  But make no mistake, you don't deserve it.  You don't.  You can claim that they should, and that it makes them more money, etc.  You can come up with all sorts of reasons why you should get it.  But the fact of the matter is that when it comes down to it, its not right for you to demand the money back.  Whether you got a refund or not doesn't justify it as "right".  You just happened to have explained to them how financially its better for them to do so.  Again, it does not make it right.In the end though, its just a CB and a refund of like $5-6, so not a big deal overall.  Its just sad, in my own eyes, that this happens in lots of transactions everyday and how people are changed by it in their attitudes toward things.  Sure, one thing is only $5-6, but now translate that to all the things the person does in a year, and it definitely warps people's sensibilities.</blockquote>

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